Great stay great property

Beautiful hotel and very clean. Great location to walk around. Nice area for restaurants. Bed was ver comfortable.

Best location

The staff was great!

Pillows were terrible They lack staff only one was available and was not cooperative or helpful

Close to many things. Métro nearby. Very nice hotel.

I love the place be a of it location to all the tourists attractions and shopping. I’m just disappointed that they didn’t tell us anywhere online that they don’t open the aircon until Mid May so we had to request a fan for our stay. Thank weather was still cold.

Excellent

We request a quiete room on high floor and we had exactly what we have requested. We had a great warm and professional welcome by Nugzar that even if it was very late at night helped as with all the questions and requests we had. The room was nice and warm. We even had a view of the to Eiffel Tower. We had to ask for toilet paper and towels but nothing can be perfect . Everything we asked for was given to us..

Only one lift working, which given it's size is extremely inconvenient, only able to get one person with luggage in the lift, rooms extremely small for the price paid. The room I had, unfortunately was extremely noisy, could hear everything next door and above (showers, toilet etc), bathroom and room was extremely cold, no remote for the heating? Radiators do not work. Didn't have breakfast as there was no seating on the two occasions I came down. The hotel is located in a good location just bare in mind it's on top of a hill. Overall I'd say it's 2/3* with significant upgrades required.

It was great as it was near one of the Regus Offices buildings. Easy to get to/from and safe area.

The check in was effortless due to Nousgar’s efficiency and welcoming attitude. Hopefully I spelled his name right. He greeted us with a big smile which was so good to see after a long flight. I also want to mention Paula, Marie Ange and David’s assistance in regards to our specific sightseeing plans. Metro 2 Victor Hugo is its closest metro. Nearby is a Laduree, a bakery, a pharmacy and some boutique shopping options. The area around the hotel itself has diverse dining choices and a mini market at the corner. The hotel is walkable to the Arc de Triomphe and the Champs-Elysees. The room was small but enough for our 3 night stay, had a good size bathroom, the electric kettle with the tea and coffee packs provided is a relief after a full day out. I will certainly recommend this lovely hotel with their wonderful team.

Clean, comfortable, efficient a little bit anonymous but very convenient. Only issue was shower head slipping down the fixing bar, but this is such a common issue did not bother to report it.

I have stayed at the Victor Hugo many times and it is always a wonderful experience. I highly recommend to any traveler coming to Paris.

Enjoyed my stay here very much.

Excellent choice for any reason of trip Quiet surrounding

I requested a double bed room with 2 beds, but when I arrived they gave me a room with one bed so I went to the reception and asked if I can have the room changed. The staff member said we changed the room and we don’t say sorry. I felt like maybe that was just a language barrier maybe she did not mean it this way, but she kept on trying to push to upgrade my room abd I refused. Then she gave me another room. Upon going into the room I found out that it was not clean; there were towels and garbage everywhere. So i went back to the staff and she kept on telling me check out and come later for a check in. After the third trail we had a room, but it was very inconvenient.

We stayed at Hotel Victor Hugo over the New Year period. Whilst the rooms were clean and breakfast was quite good. We had an incident occur on New Year's Eve. To our shock, we had another guest walk into our room at 2am in the morning by scanning their keycard. We raised this incident with the hotel staff and the manager, and they said they would look into the incident. After constantly checking in with the staff, we had no update and after checking out on our last day, they informed us that they could not find anything and the investigation was confidential and they couldn't tell us anything more. We stayed at this hotel for multiple nights and each night we were scared that someone would access our room. The front staff handled this well but the management clearly were not aware of the seriousness of this issue, that someone could access our room. We were not provided any form of compensation or assurance that no one else would access our room. It made our stay very uneasy and is a blip on an overall enjoyable trip.

Excellent breakfast

We honestly had the best stay here. It was our little ones first holiday and we couldn’t of asked for a better place to stay. All the staff were attentive and friendly, the place was spotless and there are high chairs upon request. Thank you very much