Holiday Inn Express & Suites HOUSTON WEST - KATY by IHG, an IHG Hotel

Explore Holiday Inn Express & Suites HOUSTON WEST - KATY by IHG, an IHG Hotel
8.6
Very Good
From 788 reviews
Cleanliness

9.0

Room Comfort

9.0

Location

9.4

Service and Facilites

8.8

Traveler Reviews Holiday Inn Express & Suites HOUSTON WEST - KATY by IHG, an IHG Hotel

Number of reviews per page
20
40
Top reviews
Jose
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Arrived with my family September 13 at midnight for a weekend vacation. Asked the gentleman at the front desk if there was 2 rooms available and was told they were booked which was not true at all. I then let him know that I had reservation already and checked in. Soon as we open the door to our room we are greeted by a huge cockroach on the floor. We then requested a refund and the same gentleman asked if we wanted a different room.. after saying they were “fully booked”. Fast forward to today I’ve yet to receive a refund or any email stating such.
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Michele
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Overall this place was great and well worth the price. Staff was friendly and accommodating. Room and bathroom was spacious enough and rather clean. NOT TO MENTION that the location was good. Walking distance to Cheddars and Olive Garden and another Ribs place that I did not get a chance to visit. I would definitely stay there again.
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Mary Kay
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Our room was soooooo noisy…..all night. Slamming doors, people talking loud in the middle of the night. The hot water was barely luke warm…miserable shower experience!
GINA
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

All good loved everything
Ron
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Nice room clean and comfortable
DAVIS
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

It was a business ministry endeavor
KARMINA
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very good
Towana
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Everything was great
Amber
icon-Business and Leisure Family
Business and Leisure Family
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I was given the room right next to the pantry/kitchen and at 5am jolted awake by the sound of clanging pans and laughing. This lasted for a while.
Hazem
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Clean, and good breakfast
Pierre
icon-Business
Business
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Staff was great
ron
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Ron is Clean and quiet. Area appears safe
Jonathan
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The suites
Vashti
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Good proximity to food and the highway. Clean and nice facility.
Vanessa
icon-Family
Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Very nice and quite would stay again
Ashok
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

I like the place, maintenance, and near the shopping area
DANIELLE
icon-Family
Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Comfortable beds great breakfast!
Jonathan
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Great clean
Don
icon-Business
Business
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Maybe more fruit if possible. But overall I can’t complain. It was a very lovely stay for us all.
Terri
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Kids running around in the hallways until 2:00 in the morning was not appreciated.
Number of reviews per page
20
40