Arrived with my family September 13 at midnight for a weekend vacation. Asked the gentleman at the front desk if there was 2 rooms available and was told they were booked which was not true at all. I then let him know that I had reservation already and checked in. Soon as we open the door to our room we are greeted by a huge cockroach on the floor. We then requested a refund and the same gentleman asked if we wanted a different room.. after saying they were “fully booked”. Fast forward to today I’ve yet to receive a refund or any email stating such.