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Overall Ratings & Reviews First Hotel

Traveloka (117)

Other sources (997)

8.0

Very Good

From 117 reviews

Provided by travelers on

Cleanliness

7.9

Room Comfort

7.9

Meal

7.9

Location

8.1

Service and Facilites

7.9

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주변 환경 (1)

가족 친화적 (1)

친절도 (1)

액티비티 옵션 (1)

객실 공간 (1)

침실 (1)

욕실 (1)

호텔 지역 (1)

내부 레스토랑 (1)

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Traveler Reviews First Hotel

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Customer reviews

竹***風

9.0

/10

Reviewed 4 week(s) ago

It's a historic hotel. It was a very relaxing and comfortable hotel.

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Accommodation's Reply

13 Dec 2025

Thank you for choosing our hotel. We are delighted that you enjoyed your peaceful stay and the historic atmosphere of our hotel. We will continue to strive to provide you with even more comfortable accommodations and better service. We look forward to welcoming you again in the future. Thank you. Van Dengui, Assistant Manager, Sales and Marketing

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V***y

8.5

/10

Reviewed 11 week(s) ago

Friendly staff, clean room

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Accommodation's Reply

01 Nov 2025

Thank you. I hope to visit you again soon. Happy Eid!

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NGUYEN N. T. V.

Staycation

9.7

/10

Reviewed 16 week(s) ago

There is almost no need to go far to have fun or eat because the First Residence has all the services. However, the soundproofing is not good, the glass door latch is loose so be careful because even if it is locked, it can still be opened.

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Accommodation's Reply

08 Sep 2025

Thank you for sharing your experience at De Nhat. We are very happy to know that you are satisfied with the internal facilities. At the same time, we would like to take note of your comments on soundproofing and glass doors to improve them in the future. We look forward to welcoming you again in the future. Best regards Simon Deputy DOSM

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H***h

7.0

/10

Reviewed 57 week(s) ago

On the night of November 18, 2024, guests arrived to check in. The staff's attitude in solving the guest's problem was extremely poor.

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2 people find it helpful

Accommodation's Reply

25 Jul 2025

Thank you for sharing your feedback. We sincerely apologize for the bad experience you had on the night of November 18. The unprofessional attitude and way of handling the problem is unacceptable, and we will seriously review it to take corrective measures and retrain our team to serve customers better. We look forward to receiving your sympathy and hope to have the opportunity to serve you more attentively next time.

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D***H

8.5

/10

Reviewed 62 week(s) ago

Good staff attitude, clean room, a bit old.

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Accommodation's Reply

25 Jul 2025

Thank you for your positive feedback! 😊 We are glad to hear that you are satisfied with the service attitude of the staff and the cleanliness of the room. We take note of your comments about the slightly old facilities and will strive to improve further. We look forward to welcoming you back soon!

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Dan F.

8.4

/10

Reviewed 111 week(s) ago

Room was great. Pick up from airport was excellent. Breakfast superb. The only negative was front office rep wouldn't organise a shuttle to the airport for me. I waited and hour and half, asked repeatedly. I ended getting a Grab and going to the airport myself.

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Phan To Hang

8.8

/10

Reviewed 144 week(s) ago

The room is a bit old, but the hotel is in a convenient location, the breakfast quality is a bit small but delicious, the ceremony is also enthusiastic.

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tran cong thong

8.5

/10

Reviewed 145 week(s) ago

Nơi dừng chân tốt, phòng sạch đẹp

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Lim T. A.

9.7

/10

Reviewed 145 week(s) ago

Very nice hotel with a reasonable price. Highly recommended.

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Thuan Su

6.0

/10

Reviewed 145 week(s) ago

4 sao, chất lượng qua thấp, kem hơn 2 sao.

1 people find it helpful

Nguyen D. T.

8.5

/10

Reviewed 146 week(s) ago

khách sạn hơi cũ nhưng tôi đã có kỳ nghỉ tuyệt vời, ăn sáng không được phong phú nhưng đồ ăn ngon.

3 people find it helpful

Napob C.

5.8

/10

Reviewed 147 week(s) ago

I asked for more water at night. And they charged when I checked out.

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Tuyet N. V.

5.6

/10

Reviewed 159 week(s) ago

Nhận viên khách sạn không thân thiện, chính sách đòi hỏi giấy tờ lúc check-in quá khắt khe so với những khách sạn tư nhân 4-5 sao khác (đối với người nước ngoài).

1 people find it helpful

Nguyen T. A.

6.4

/10

Reviewed 178 week(s) ago

The hotel is old, the room is not very 4 stars.

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2 people find it helpful

Vo Viet A.

5.7

/10

Reviewed 179 week(s) ago

The air conditioner is not cool. The room is very hot

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2 people find it helpful

Cong Son Trinh

5.7

/10

Reviewed 179 week(s) ago

Điều hoà không mát, tối tự ngắt

1 people find it helpful

Le Trung Hieu

5.7

/10

Reviewed 179 week(s) ago

Phục vụ rất kém. Máy lạnh không mát

1 people find it helpful

Withan Y.

6.2

/10

Reviewed 181 week(s) ago

The Environment (Location) is Good but They need to improved about Hygienic more. During take dinner and Breakfast at the hotel found some mouse running surround the restaurant.

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JULIYANTO

Business

9.7

/10

Reviewed 315 week(s) ago

Very cool place, comfortable, tasty, fragrant and friendly friendly hotel employees.

1 people find it helpful

Vy Vy

6.0

/10

Reviewed 334 week(s) ago

I already told whole the story during checking in time with your customer service career. The toilet doesn't work at first, room is small and very dark. specially bad attitude customer service. I never come back here again.

1 people find it helpful

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