The service here was outstanding. Every single person from reception, to all the restaurants, the housekeepers, everyone gave exemplary service. I've stayed at this and other W hotels before, but this, by far, was the most remarkable.

It was clean and upscale

Dated property maybe too woke for me

Great property needs a bit of a remodel.

Wondering staff and hotel. Highly recommended

Very great!

The W is known for its high quality and the W Santiago lives up to this excellence. I wish I could live there! The room was beautiful and romantic, the roof deck was great for a late drink, the breakfast was excellent as is the dining area. Even the food at 3 am was top quality. I loved the whole experience and will stay at the W again soon

The hotel is located in a lovely and clean and safe area of Santiago. They have a phenomenal rooftop bar with an amazing view that you need to visit at least once if not twice. Every staff member was amazing and willing to help and go out of their way to help. Special mention to Lucas one of the concierge members who was incredibly attentive. We had a great experience here

Lovely hotel with helpful staff.

High quality hotel and staff. In particular the staff were super friendly and helpful. The breakfast was superb every day. The rooms are a little dated but perfectly comfortable; and the view from the rooftop is brilliant.

Well positioned Hotel with exceptional staff (particularly concierges who were very useful). Room starting to show a bit of wear and tear but nothing terrible. Pool and Sky Bar are real highlight as well as breakfast buffet options

Very bad shower (low water pressure, long time to reach proper temperature) A lot of intermittent noise coming from room next door

Excellent

Excellent staff, everyone was kind and helpful. Beautiful premises, amazing rooftop.

very nice hotel and good location

Superb staff and service, as always!!! Rooftop pool was super cool. Restaurant and view and lobby and room all stellar. Valet the best, as always!!

Very nice facility and amenities. Great infinity swimming pool and roof top bar.

Staff were very friendly and helpful. The room however had some shortcomings - no proper reading lights by the bed, and aircon was poor and difficult to adjust, resulting in the room being a little stuffy at times. Breakfast on the Sunday morning was chaotic - we had to sit in an overflow area.

Nothing else

They made us feel like we were at home. Very accommodating.