Dear Anita S., Thank you for your review. We are deeply sorry and concerned to hear about the unacceptable dust levels in your room, especially on the sofa. We sincerely apologize that your son's dust allergies were triggered, forcing him to take medication daily. This is a serious failure on our part, and we regret that our daily housekeeping did not meet our high standards. We have taken immediate action: Deep Cleaning: The room has been pulled from service for a comprehensive, specialized deep clean focused on upholstery and high-dust areas. Staff Retraining: Our entire housekeeping team is undergoing immediate retraining on detailed deep cleaning protocols. New Audit: We are implementing an immediate manager audit system to ensure rooms are thoroughly checked for dust before guest arrival. We understand your experience was unacceptable. Please contact me directly at ortb.general@oakwood.com if you wish to discuss your stay further. Sincerely, Pimporn S.

Dear rudy, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our good location and found the residence to be cozy and clean. We look forward to welcoming you back the next time you are in the area. Sincerely, Pimporn S.

Dear Sir, Thank you for supporting and sharing your experience. We are delighted to know that you like our property. Your kind words motivated us to continue distribute the good quality to our valued guest like you. Looking forward to welcoming you again. Best regards, Pimporn

Dear nahoda s. d. Thank you very much for your supporting us and very nice review to us. Your kind words encourage our staff to continue our good services to guest. We are looking forward to welcoming you back. Best regards, Pimporn S.

Dear our valued customer, We would like to thank you for your supporting. Moreover, when we read your review, it inspires our staff to continue distribute our quality products to guest. Looking forward to welcoming you back soon. Best regards, Pimporn S.