Thank you for your feedback. We would like to inform you that a deposit is required as part of our standard check-in policy, and it is fully refundable upon check-out.
Dear Valued Guest,
We’re sorry to hear that the room was not as soundproof as expected. As our hotel is located in a lively area, some noise may be experienced, especially at night. Your comments are very valuable to us and help us continue improving our guest experience. We hope to have the opportunity to welcome you again in the future.
Best regards,
Sasithon Sisom
Hotel Manager