We stayed for one night at Bergamo, and we were looking for a hotel near the train station, to be close to take the early train the next day. This hotel is very nice, it seems it has been updated lately because it looks fresh. The frints desk was very warm an attentive, and the bed and pillow SUPER comfortable (the best in our 15 days trip). Although it is not located in the Citta Alta, (the most touristic place), it was no to far taking the bus and funicular up there. And it is much less crowded and quiet than staying there (and cheaper, for sure). Bergamo is a well kept hidden secret, much less crowded and less tourist trap than Verona or Venice, but still very enjoyable.

The hotel was perfect good location friendly staff and helpful The single room was spacious had toiletries available only wish I had a view as the room was with skylight but was there to see Bergamo and surrounding areas not to stay in the room :)

Location, cleanliness, bed, mattress, down duvet and pillow, extremely friendly reception staff.

Friendly staff, lovely and varied breakfasts.

Staff were amazing, friendly and professional.

Very central. Great for shopping. Clean and tidy. Lovely bathrooms. Very helpful desk. But very very noisy. Inside and outside. And the doors could do with a keycard upgrade.

Hotel location is city center, surrounded with good restaurants and easy for shopping.

Liked the convenience to everything but confusing to find parking

Fantastic staff and service

The Hotel was Very good. The Hotel was very nice and very clean and modern. The staff were very friendly and polite and helpful. The breakfast was very good. In the evening the bar was just right to have a night cap drink. The Hotel was in a very good location in bergamo Thank You.

Poor quality room not been refurbished sonce 1980

Quick check in.great location No noise. Comfy bed if anything room too warm

Conveniently located friendly staff, clean

I stayed in a Single Room (417) on 4th floor which is very well decorated and functional. All the amenities in room are excellent. Only problem i had was being close to lifts you will hear humming noise every time when someone uses a lift, i would have tolerated that but there was a loud banging noise when the lift door opens and closes dusturbed my sleep. It took a while first to realise where the noise coming from when i checked in. Called the reception team but they couldn't figure it out and thought from the heating pipes. Later that night while asleep i realised it coming from lifts as my room was close to lifts. Called the reception and they immediately moved me to another room. They apologised and told me that they going to fix the issue. Hotel premises out side are bit shady and unclean. Sraff are very pleasant and helpful.

Small bed, no window except for a skylight, everything is extra cost even a small cup of bad coffee for 4€, and pillows are flat as a pancake. Definitely would not recommend it at all.

Lovely hotel close to shops and restaurants. Immaculate inside. Staff helpful. Jennifer in the bar was particularly lovely!

Quality Hotel in a great location at a reasonable price

Nice hotel and wonderful service from front desk staff and onsite restaurant.

They allowed me to check in early which was very nice. The room was ok but there was a bad smell that even an open window couldn't get rid of. Also, it has been a while since I've been in a hotel that doesn't provide tea/coffee in the room or a free bottle of water.

Hey hotel very nice staff was good