Close to the center of the city

Great hotel if you are attending a conference at the ICE. A bit far from the old town though.

Beautiful room and beautiful view

Clean; restaurant staff very friendly and efficient; room cleanness top! front desk staff a bit indifferent ...

We stayed in a family room on the top floor. The room was a perfect size for a family of 3. There was a great selection of options at breakfast. Staff were all very helpful. We liked the location, it was about a 25 minute walk to the old town and it was a quiet location.

Elevator, main door did not work. and breakfast too busy and poor quality of food. staff not professional.

Very good hotel with friendly staff and delicious breakfast.

Good breakfast.

Excellent stay in this hotel very near the river wawel castle and the city center very helpful and friendly staff good breakfast

Thank you great place easy on easy off close to castle ,30 min walk to center Sukiennice, verry recommend Stan from Chicago

Great location. Friendly staff. All good.

Parking is an issue

Excellent room with great amenities and surprisingly good breakfast. TV channels could use a bit more choice.

Really welcoming and friendly staff throughout the hotel. We enjoy walking so the distance into the Old Town and the Jewish Quarter were both fine, (about 20 minutes) some people may prefer a shorter walk. Lovely breakfast - you can make your own apple/carrot/spinach juice and waffles, omelettes and other eggs will be made fresh and the buffet is very good too. Bed was comfortable so we got a good night's sleep!

The hotel was clean, quiet and a perfect distance for a good walk to the old town and market square

I booked a "Room, 1 Queen bed" and when I got there, they gave me the accessible room (for disabled etc). When I asked to change the room to a normal room, they said it was not possible and that I had booked an accessible room from Hotels.com. My booking clearly does not state that so I am not sure who messed this up. They have signs of the 'Hilton promise' which guarantees to make it right if something isn't just as we like it - this clearly is not true as they just brushed me off. Staying in a disabled room is just not the same as staying in a normal room and this tainted the trip as we had high hopes for our Hilton stay especially given that this hotel is not cheap either. Furthermore, the location is not close to public transport and was a bit of a walk. We ended up taking an Uber back. Even though the Ferris wheel and summer fair was opposite the hotel, you cannot cross the road to get to it as it is a highway. So to cross, you have to walk all the way to the end and walk all the way back. On the bright side, parking was free, and the breakfast was great. The waffles with fruits was a treat.

Very nice staff.

ALL GOOD!

Great hotel, clean rooms, good location, excellent staff

The room was spacious and clean. Staff was amazing....food at the restaurant was delicious!