Missing items not returned. The staff confirmed that items we left behind would have been turned into lost and found but nothing was so therefore not found. They were unfriendly, unapologetic and offered no reassurances to help resolve. Beware untrustworthy staff here. If they won’t return art prints after you left, imagine what they’re doing in your rooms with your possessions!

Very nice stay, very nice people

Very clean place

Great spot

This is probably the best hotel in all of Manhattan. I’ve stayed in so many hotels in the City, but this hotel is simply unbeatable in terms of cleanliness, quiet, location, updated facilities, and stellar service. I don’t think I’ve ever known quiet in New York City, but this hotel is just quiet, quiet, quiet!

Everything great except only one working elevator

Rooms are small but nice and clean. Elevator was down so getting up and down was very long and inconvenient. Still a nice property though!

Good place walking distance to West Village . Street Parking is great, just have to watch the time

Front staff check in was great! They kindly gave me an upgraded view and it was much appreciated! Room was clean, bright and great size for NYC!

Location was close to nyu

Hotel is conveniently located in SoHo, staff are so helpful and welcoming, hotel is very safe, rooms are spacious, clean, comfy. Housekeeping daily option available, beds are comfy. I would totally stay at this hotel again in the future.

Nice staff, clean, comfortable

Mediocre service. Breakfast was stated included but it was starbucks paid service.

Property was clean and the staff was welcoming and professional.

no parking on premises

A

Overall a good stay. No frills hotel, but does the job. Would come again.

The room itself was small (as it is for most NYC hotels) but the staff (house keeping, the reception, and the cafe) very kind and attentive. We stayed in the accessible room and the water pressure and temperature in the shower was nice. The curtains moved automatically with gentle pushes, too. Most importantly, the location was great. Overall, very comfortable!

Our overnight stay was a bit of a mixed bag. The room itself was generally clean and comfortable, which we appreciated. However, there were a couple of disappointments that took away from the overall experience. Firstly, the toilet bowl was noticeably stained, which raised concerns about the thoroughness of the cleaning. It wasn’t a deal-breaker, but definitely something that shouldn’t be overlooked—especially for new guests arriving. At check-in, we were asked if we’d like housekeeping, and we confirmed that we would. Unfortunately, no housekeeping service was provided during our stay. While we were only there for one night, it was frustrating to be offered a service and then not receive it. Lastly, one of the elevators was out of service. While the staff did mention it during check-in, the inconvenience was still felt, especially during peak times when everyone was checking in or out. Overall, the basics were there, but small issues in service and maintenance made the stay less smooth than it could’ve been.

Cleanliness could be better