Great hotel, not the safest location.

Solid location. Quiet at night. Definitely could use some refurbishing, especially the lobby and hallways. But not bad. Not a 5 star hotel but it gets the job done

Todo excelente, ubicación del hotel, amabilidad, limpieza

Good location

I’ve been to many hotels, this hotel has by far the best stuff, everyone were so nice and helpful, we had a perfect stay

The staff is very friendly had to recommend

Perfect location! The staff is polite and helpful! The bed mattress is excellent!

Clean tidy, helpful staff.

Cute, tidy, staff were very helpful. Clean gym.

Rooms were tiny, rooms were not clean we were not able to stay comfortably in the room and L

Great staff and service. Only reservation js the room was terribly small. But that’s NYC. Overall great experience

Very good place to stay.

Good experience

Breakfast was great every day! The flower shops right next to the Hotel made my walks so pleasant. Super easy to get to the train station and bus stops. Staff was awesome! They kept my luggage in the Hotel while I waited for the time to go back to the airport, which gave me the possibility to walk around downtown one last time before going back home. Definitely will stay here again. 100% recommend.

The Entire Staff were very attentive, above and beyond!

It was an okay stay.

The property is located right in the middle of the floral district so each day when walking to and from subway, we were surrounded by flowers, herbs, fresh live plants-it was stunning! The front desk staff have the true customer-centric culture, each one of them over our 5 nite stay were friendly, helpful, and efficient. An area manager who happened to be onsite personally helped clear up a final nite reservation I made thru Expedia that I messed up. This area manager could have said “too bad” but she fixed it without making me feel bad abt my mess up. While the free breakfast was as expected, the presentation was pleasant and everything was fresh. I would recommend cranking up the AC during service though, it gets awfully hot in dining area when full of people. Housekeeping was good. Rooms were fresh and updated. One of our best hotel stays in many years. And price was very reasonable for NYC. A+ for perfect location in floral district and front desk customer-centric culture.

One of the best hotel experiences we’ve had in quite a while. The entire Front Desk team super friendly and visiting area manager personal helped us with an Expedia reservation problem of our own making. She was extremely customer-centric and didn’t have to be. Rooms clean and updated and Housekeeping did an excellent job every day. The location was perfect for us and this property is right in the middle of floral district so every day we got to enjoy all of the flowers, herbs, plants the first thing and last thing of the day. The fruit-infused waters at front desk were a pleasant experience since it was so hot during our 5 day visit. While the free breakfast was predictable, it was well done and dining area was kept clean. The only suggestion is to crank up the AC during service times as it can get pretty warm in there when it’s full. This is a top notch, well run property with excellent customer service culture. We have stayed at other more expensive properties when we have visited NYC (Kimpton, Indigo, etc) but none of them matches the culture and experience we had at this property.

“The staff was friendly, and the hotel was clean and located in a safe area, conveniently close to the subway station. The room was small but comfortable enough for a good night’s sleep. Breakfast hours were busy, but there were plenty of choices available.”

Fire alarm went off 1:40am our first night. Awoke to ear piercing alarm in our room with strobing lights. Walked down 6 flights of stairs only to get to lobby and hear staff say false alarm. Walked back up but A/C kept going off and had to get up several more times to turn it back on (staff didn’t realize system had to be reset until 5am). I reserved room in advance but they only had handicap room when we checked in 5pm (no bathroom counter). Something mounted on wall facing bed had strobing light all night. Comfortable bed but lights interfered with sleep. Good variety at breakfast and convenient location to family.