Reception was not 24hrs. Had a sign saying be back in 5 minutes however did not even return after 30 minutes or longer. We had to catch a flight and left the key on the desk. Unsure how much longer the reception returned. No answer for phone or text. Door room latch was broken and reception smells bad. Showers make a squeaky noise and taps were loose and needs fixing. Would not recommend if you are looking for a 4 star hotel as they had advertised.

It was the closest hotel to my son and it was a great choice! The neighborhood was safe and it was an easy walking area

Room was spacious and contained a kitchenette (but no dishes or silverware). Unfortunately there was such intensive construction outside that it was nearly impossible to get our luggage down the street after check-out. Front desk checked in with us about arrival details and had good communication.

I didn't like it

Comfy warm stay

The hotel itself is quite nice, but the beds are very small. One of us had to sleep on the floor because two people did not fit comfortably in the beds. The surrounding area is very loud because of construction and street noise, but that’s to be expected in Brooklyn.

Very safe and the staff was very friendly!! I enjoyed my stay

Very nice boutique hotel. The staff was friendly. The elevator was broken on the day we checked out. Lots of construction nearby. The beds were exceedingly comfortable though!

The is very good from a certain community. It’s not a place for youngsters or people who live unorthodox life. But I must say it’s not really far from all the action. Zero entertainment or facilities except the room -nice size

Check in was at 3. Room was rdy at 6

The bed was comfortable. The shower pressure was fine. The room phone didn’t work. The room was pretty bare bones. No ironing board or iron. What really made this stay so poor was the fact that my room wasn’t prepared for check-in until almost 6 PM. The girl at the front-desk said they were understaffed. Why book to a capacity you cannot accommodate?? I missed an event I had driven four hours to attempt and attend. I slept OK, noise wasn’t an issue and I was able to get myself clean. But maybe I’ve learned my lesson this time and need to exercise extreme caution when considering a stay at a small boutique hotel. Aura will not see me again.

I liked the hotel staff snd accommodations. They had no food service but their location wasn't in proximity of food choices outside of their ethnic population.

It’s very good place

Very basic hotel.

Room was dirty, some items broken, found used condom wrappers in the drawer, sheets were stained and worst part is it had bed bugs and had to throw away a lot of my belongings to avoid taking them home. So sad I prepaid for 3 nights on this app and couldn’t get a refund to move elsewhere.

The hotel was very disappointing and inconvenient. From the moment we checked in, the front desk staff was rude and unhelpful. Our room door wasn’t secure, and the side doors were not properly locked. We had to call maintenance to fix the locks so we could feel safe. The hotel itself looked run-down and poorly maintained. To make matters worse, on our last day while checking out, housekeeping repeatedly knocked loudly on our door, demanding we leave immediately. We only needed a couple of extra minutes, but they were very rude and insensitive. The front desk staff witnessed this but did nothing to intervene. Overall, the service was unprofessional, and the conditions were unsafe. I would not stay here again.

Space for improvement

Comfortable bed, nice that there are only 5 or so rooms per floor. Liked the apartment-ish vibe with the microwave, mini-fridge, and sink. It was easier to keep groceries and cut down on the cost of eating out. Definitely worse for wear in some areas (peeling paint, stained/dented walls) but overall a safe, decent place to stay in Bed-Stuy

I was happily surprised with how big the room was! The hotel is a walk away from the subway but not too crazy of a walk. Brooklyn Navy yard is also pretty walkable! Would stay here again. 9/10!

The check in was easy and well informative on the rules time to check in and out. The hotel room was clean well spaced good amenities and overall a really good visit.