The location and venue was absolutely perfect. Only a short walk to the bus terminal, the hotel allowed me to park my car before checking in. Our room had its own onsen tub and it was so clean and up-to-date. The food was just okay… but I was happy overall with the service and everything else, that it did not matter.

Large resort surrounded by beautiful green space. Friendly services, excellent Japanese dinner and breakfast. Public, private, and in room onsen.

We lived our stay. Beautiful onsen, we loved the private and public baths. Enjoyed having a bath in our room. Very comfy room, great food for both dinner and breakfast. Amazing environment

Place was nice, we got a kind attention for our anniversary. The schedule there is very precise for the check in, food, etc… choice for the drink is very very limited compare to other hotel. Very hard to find hot water unless you pay to have access to the lounge.

Really enjoy staying at this osen hotel, free flow of drink every night and ramen for super! Breakfast & dinner menus r 5 stars 🌟

Excellent hotel with wonderful onsen. Food is delicious and service is great. The neighborhood is amazing, especially the waterfall in the winter

Arrive early here so that you can enjoy their free offerings such as warm sake, cold beer and more! Their public bath has indoor, outdoor and sauna! We enjoyed bath a lot and foods! Their presentations were so stylish and amazing! We will be back again with other friends!

i think everything in this area is overpriced, so not much option anyway, but i did wish a few things would be better. first the hallway carpets are really dirty, they should steam clean them. there is no elevator if you are in the rooms on the second floor and they dont have someone who looks sturdy enough to help to carry them up the stairs. it also requires a pretty far walk. the private onsen is really just a small ceramic tub that only fits one person and the water runs the whole time so its a little annoying at night. the private onsen that can be reserved not in the room is big enough for two people, but you have to walk through the hallway which is pretty cold, so not worth it. we didnt go to the public onsen. the bbq dinner on the first night was amazing, but the shabu shabu dinner the second night was not to our liking at all, and the breakfast is really traditional and at this point in our trip we wernt in the mood for it anymore. the room was also really basic and blankets on the futon were really starchy and uncomfortable. i would consider the rooms a 2 star to be honest, and the hotel itself as a 4 star bc the lobby area and extra snack areas were nice. its right next to the bus station that takes you to Komikoche reserve though, so that was awesome.

Miyama Ouan offers an authentic Japanese cultural experience in beautiful high country/alpine location. Meals were of a variety of ingredients, delicious and always beautifully presented. Miyama Ouan rooms are very comfortable, warm, beautifully cleaned, with private and public onsen. The Hirayu location is in close proximity for bush walking, sight seeing, and to the cable car and bear ranch.

It was an excellent stay, but a little disappointing they could not accommodate a dinner reservation if we did not book in advance.

Gorgeous private and public onsens with sauna. The rooms are huge!

Great property with wonderful Onsen choices.. clean well appointed rooms, helpful staff with one glaring weakness. This is a small town with few dining options. If you do not make reservations at there restaurant ( which we did not) you may be out of luck ( ramen anyone) after spending north of $1500.00 for three nights we were unable to dine in there restaurant for dinner. Fortunately we reserved in advance breakfast. The staff after considerable effort managed to find dinner accommodations elsewhere but it was touch and go for sure!! Others were not as fortunate thus be forewarned!!!

Loved it - beautiful, relaxing, wonderful onsen and bathing options (private outside, in room, public...) Great staff. The only downside was that, like most onsen towns, there were few options for food other than the hotel's breakfast and/or dinner.

We had not booked dinner and the staff went out of their way to make sure that other restaurants in the area accommodated us.

The food was excellent, and they were good at not over complicating things such as dining, check in, onsen access, etc. Highly recommend!

Genuine and 5* Ryokan experience. Food was excellent (although they did not check dietary preferences / needs and so I could not eat the set menu they provided). Beautiful setting in the mountains. Would have loved to stay longer.

Absolutely lovely

What a treat. We were wanting to stay up near the ropeway but that was closed for repairs and the spots near there were full. I bumped into this spot on line and it felt like a secret treasure. Loved the Onsen baths. Dipped into every single one on property including my own private one in my room. We both slept great in the traditional beds on the floor. Super cozy sheets and feather pillows. Meals were outstanding. Little things needed a bit of a freshening. Like woodwork that needed refinishing and the coat/ robe you wear over your traditional pants and tops were a bit full of threads to be trimmed. Tho super cozy and soft and everything was super clean. That stuff is so small. Would totally come back.

An amazing onsen experience in the mountains.

If you want to stay close to all the attractions the Kamikochi area has while also staying in a very comfortable hotel, this is the place for you. The kaiseki food at the hotel is superb, and the hot spring bath options are great, right in the middle of nature. I strongly recommend staying here for a relaxing vacation.