At first glance the rooms are beautiful and spacious. We had serveral disappointing moments. 3 days we had water trouble, no hot water for 2 and no water pressure the 3rd. They did however come and fix it. The towels had black marks on them, The plunger for the coffee was in a bad condition and the rusks which was a nice touch they only gave us1 rusk for 2 people in the room. So much potential however quite disappointing.

Business trip, all as expected

Stay was really nice, and I enjoyed the style of the place. Rooms are very spacious. A suggestion is to give better indication and directions of exactly where to locate reception. It was not very clear. I arrived late at night and it was dark already and could not locate reception for check in.

A beautiful well appointed establishment but terribly impolite (bordering on rude) staff. Have no wish to return there

Paid for breakfast and next morning they declined me to have breakfast They also did not refund me

It is my second stay there, I had a nice comfortable room, with big bathroom, and a great shower.

It was super

Hotel is just very cold, but great service, easy access, nice decor etc. Will stay again.

Theres room for improvement especially customer service and cleanliness. Honestly the breakfast wasn't that good to you need to improve on that as well. The AC in my room had issue, either it didn't want to go off or on it had a mind of its own. Tidiness and neatness at the restaurant is very key. But generally it is ok and nearness to the road was good.

Nice Rooms, but Unfortunately, NO WIFI information given nor breakfast info.. Very quick check in. Porters too busy to take bags...

What a beautiful place and friendly staff

Beautiful Hotel and friendly staff

I forgot my laptop and they made all the effort to ensure I get it back safely!

My stay was extremely satisfying. The rooms were clean and impressive. The restaurant did not disappoint. The staff were friendly and helpful.

Lovely stay. Just very poorly signposted throughout. Road sign at entrance faded to almost invisible. No signpost to function or rooms. Or dining rooms. But we enjoyed our stay. Extremely good value for money. Staff very helpful and competent.

The hotel is well built and the rooms something to long for. The heat in the cold was perfect. The staff were excellent. Accolades to one specific staff member (Ingrid) who went above to make us feel home and show us around the hotel. Breakfast included in the package was excellent.

Excellent

Decent hotel and reasonably priced. No other options in the area except guest houses.

Comfortable room, great staff however R50 tray surcharge is ridiculous. Needed to get an adapter plug from them was told there was a R150 deposit required. When I paid they did not have change for a R200 note. Breakfast disappointing as there was only fruit and yoghurt this morning and I was due for examination at 07:10. No bacon and eggs etc. not the best place to stay also too far from any shopping centres.

Great hotel. Rooms are really spacious