Overall, I had a very good stay at this hotel for 3 nights. Although the a/c in my room (room 405) did not work so well because the unit was extremely old and did not seem to be placed in the window correctly, the staff finally managed to rummage up a fan which helped a great deal. Wi fi was so-so, which could have been my laptop. I couldn't pick up the wi fi signal on my laptop yet could on my ipad. Pool area was small but clean and nice. They are currently renovating a pool on the roof. When that is finished, it will be fabulous! The tv service was excellent with a great variety of programs. And the location is perfect. We were close to a cute little beach, the aquarium, a bunch of restaurants and shops and the perfect little cafe (Delicious Coffee) just down the street. Hot water was unreliable. One morning it was so scalding, the next morning there was practically none at all. The elevator was wonderful. In that kind of heat, I didn't want to climb 4 flights of stairs. They also let us check out a little later so we wouldn't have a long time to wait for our bus. I would stay here again for the price I got on hotels.com but not the price on Ziami's website.