Loved the hotel. Staff was friendly. Room was modern. Has mini fridge, safe, 2 large included sparkling water glass containers, 3 apples, balcony, nice tv. Facilities include breakfast buffet, bar, basement pool and spa, fitness center. Our room supposedly had view of Matterhorn but it was too cloudy to see. Hotel is conveniently located near the train station and Gornergrat and bus station less than 5 min walk. Rolex and McDonald’s right across the street. Plenty of restaurants and shops nearby. I would come back here again if in Zermatt.