When we booked the hotel we specifically requested a quiet room NOT overlooking the pool. We were allocated one of four rooms directly overlooking the pool, so they clearly paid no attention to our request. The air con was inefficient, we asked for it to be checked, it wasn't, so after two sleepless nights we spoke with the manager who was lovely, we had an upgrade for one night but then moved to a smaller, basic room but with effective air con.
Our towels weren't replaced one day and the room not cleaned at all on another. Shambolic.
Three rooms during a seven night stay which was supposed to be a relaxing holiday was anything but.
I used the spa and had a massage but I felt as though I was a massive inconvenience to the therapist, she was not very friendly just ploughed straight into it, no questions about health etc.