Front desk people were very friendly and very accommodating. The many people who worked the breakfast room worked so hard yet were very friendly. The room cleaners were very nice and friendly. Hotel room was kept spotless as was the lobby and dinning rooms. The breakfast crew was excellent, Maria Jose, Juliana, Javiera, Anna and Willie. Esmeralda our room cleaner was really nice and friendly. We will be back very soon in the future.

Really nice hotel, great location

Nice hotel, room is very comfortable!

Great location and wonderful and accommodating staff.

Excellent staff. Great breakfast. Conveniently located in a safe neighborhood.

Staff was wonderful and made us very comfy and helped us.

Excelente opción

That was the last stay in a Pullman hotel.

Very good propretie and services

Hotel is located in a very good/upscale neighborhood in Santiago with lots of very good restaurants in walking distance. Beautiful view of the Andes mountains on the golf court side. Very friendly and helpful staff. Rooms were good, breakfast has lots of variety. Would recommend for business and family trip.

Excellent!

Great hotel with nice clean rooms in a very nice area of Santiago. Not too far from nice restaurants and the metro.

Location was wonderful, we had a couple of days without hot water and service was slow and the restaurant/bar. It was a great location and room.

Hermoso Hotel!!!! Habitación impecable!!!! Personal muy atento

Modern hotel. Nice and clean with accommodating staff. The location is good.

In general a very nice place to stay. The only two things that could be better is the air conditioner in the room we stayed in was very weak and we spent much of the night not being able to sleep because of the heat, and the pool was not well maintained and had cloudy water with leaves and bugs in it.

It was a great hotel with great location close to good restaurants and easy access to everything. Very friendly staff as well.

Excelente la estadía en el Hotel. El personal de recepción muy amable al igual que las mucamas que limpiaban el cuarto. No experimentamos el desayuno pero el restaurante tenía precio razonables.

Someone went through my medications and took the "prescription bottles out from my suitcase without my permission or knowing!" Otherwise, the staff was great!

I expected much more of a 5 star hotel. In my estimation it is closer to 3 stars however the staff were fantastic, facilities were very clean, in a safe area, great restaurant in the hotel and fantastic cafe next door. We had a very comfortable stay.