Homewood Suites by Hilton Carle Place - Garden City NY

Explore Homewood Suites by Hilton Carle Place - Garden City NY
8.4
Very Good
From 944 reviews
Cleanliness

8.6

Room Comfort

8.6

Service and Facilites

8.6

Traveler Reviews Homewood Suites by Hilton Carle Place - Garden City NY

Number of reviews per page
20
40
Top reviews
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great place to stay with family. We stayed in a suite with two kings. It was a home away from home for the weekend. A small kitchenette with a full refrigerator was a definite plus for the weekend!
Shavonne
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Kids were running all night above me could not sleep stayed in the 2 floor and there on the 3 floor horrible.
Lisa
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The customer service was terrible. The housekeeping was worse. They have a sign right on the refrigerator in the room that housekeeping comes everyday. Well that is not true at all. One day they came, made the bed, and left us with no towels. Then we asked them twice to please change the linens in our room. They yessed us to death and never came. This went on for two days!! What a disappointment this hotel was.
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Derek
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The property was very clean, and the receptionists were excellent and very friendly. They engaged in conversations and offered directions and solutions to common issues. I felt that they went far beyond what is expected. Warm greeting upon first entering the hotel.
Maria
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Very nice hotel to stay with family. We dropped off our daughter at University 12 minutes away with easy access. Felt very safe.
Tyresha
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Rooms were clean and accommodating.
Beatrice
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

It was decent
Rob
icon-Leisure
Leisure
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Everything was generally really nice. Great location, really nice room, with good facilities and services. Only reason for not giving a 5 star review overall is that the fire alarm went off at about midnight and again at 2:00 - 3:00 AM due to some kind of fault on one of the nights. But other than that, a pretty ideal experience.
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Lisa
icon-Business Family
Business Family
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Bugs everywhere flies or nats, linen dirty, staff rude, no hot tub, pool dirty and cold
Karin
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The hotel was beautiful. We stayed in a room with a separate bedroom. The room and all it's amenities were perfect. The staff were top notch. Highly recommend!
Lucia
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The room was spacious, clean and very efficient. I would definitely go back!
Monique
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Excellent at all
Nodari
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Great service! Good staff! Great location!
Chris
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

We have stayed here for extended vacations - with our grandchildren - numerous times and have always had a great experience. The kids refer to this place as “our hotel”. The hotel is very clean, quiet, the employees are friendly, has a great breakfast (something for everyone….and that coming from someone who eats low carb), great location - with ALL the stores you would ever need close by. The pool is great (huge bonus for the kids & papa). The kitchenette with a full size fridge and stove is a huge money saver while vacationing with children. The kids love being able to grab a healthy snack or freeze pop from the fridge or cabinets. I love being able to cook dinners and prepare lunch for a day at the beach.
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Elba
icon-Family
Family
2.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

This was one of the worst stays I’ve had. After staying one night the roaches started coming out. After complaining to the front desk, they reassured us that we would be moved to another room. I advised I would be out for the day and they again assured us that the other room would be available for us when we returned. When we returned the room was booked to someone else and they did not have anything that would accommodate my elderly parents, kids and dogs. The manager did not hold the room for us leaving us to scramble to move to another hotel. I’ve been waiting since Tuesday to hear back from a manager. No one has reached out. Expedia is trying to reach out so that we get a refund and they are getting the run around. I will be emailing corporate as well as disputing the charges on my credit card. Deplorable service and cleanliness.
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Jason
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

We stay here 2-3 times a year. Its family friendly and in a nice location for parks, shopping and a short trip to the beach.
Matthew Brent
icon-Business
Business
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Everything
Tanya
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

I’ve stayed at this hotel a few times and always appreciate the convenience of the location. The rooms are large and spacious. Unfortunately, our room this stay had a lot of fruit flies in it which was disappointing. When we told the front desk, they said they would tell the house keeping staff for their next scheduled cleaning. I also had booked a room with two queen beds and upon arrival I was told we were moved to a room with one king bed and a pull out sofa. When I said that I wish I had been notified of the change in advance, the front desk staff said they couldn’t notify me because I booked through a third-party site. Like I said, I have stayed here a few times and this stay was just good/okay when it is usually excellent.
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Michael
icon-Business
Business
4.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

After greeting the person at the front desk in a friendly manner, he simply asked for my drivers license and credit card, and couldn't bother to get off his fat ass. What's happened to Hilton?? Why would they put someone at the front desk who acts like he's working at an auto parts store? The room was fine, except they had the dishwasher running for our first two hours (we checked in at 5:30, so had to endure the loud noise of it until 7:30). Tried the pool: in addition to being super cold, they have some crazy policy where you have to go to the front desk, sign a waiver, and then you can't even access it from the courtyard. So, forget the poolside BBQ experience. Overall, this place is not worth it.
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Maneesh
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Fantastic stay at Homewood Suites! luxurious room, and great amenities. The staff was attentive, and the location was perfect. Arrived almost 30 minutes earlier than check-in time, but the fromt office arranged the check-in immediately! Check-out was also smooth & fast! Highly recommend—will definitely return!
Number of reviews per page
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