I've been coming to this hotel for the ten latest years as a sales rep, about twice every quarter, for three reasons I keep coming back: the rooms are some of the largest in Oujda, I always take the junior suite which is twice as big as the basic room. Since I started coming, I would have a problem every two or three stays. The breakfast is a catastrophe; I told the director numerous times, but he never listened. This stay, I took a junior suite, and there was nothing in the room: no glasses, no water bottle, no fruits, no soap, nor shampoo. It's usually the case when a lot of things are missing, but this time it was worse than usual. Still didn't talk about the number of pillows, which isn't up to standards....

Good

Çok eski ve yenilenmemiş bir otel, temizlik vasattı. Kahvaltı idare eder personel güler yüzlü ve yardımcı oluyor.

Breakfast is almost not existing, heating system broke at night & woke up on AC blowing cold air when the nights were 0 degrees! No hot water in the morning, electrical plugs falling off the walls. Hotel needs a serious renovation!

The building was dirty. The staff were helpful and changed it. The shower was terrible.

It doesn’t worth 4 stars hotel

The area is nice and remote. It is in the middle of the town I would say or at least I was able to go the north, south, west and the east side of the city!

Good location, Clean, Courteous staff, Excellent breakfast, Good entertainment but nightclub noise enfiltrating the bedrooms was a bit annoying

Nice pool area, comfy and clean rooms. Nice and helpful staff, especially Mohammed.

Excellent hotel, normally a bit bit expensive (in peak seasons) but well worth it during off peak rates.

After a tough discussion with the hotel staff (reservation was lost and hotel full) they found the right room and made it very clean - so very good reaction of the hotel staff

A decent hotel, in terms of quality/price value, to stay in overall. However, the music from the discotheque could be heard all the way up in the room.

A/c wasn’t working

No fridge in the room which was a suite. The AC was very weak. Too pricy for what it is. Breakfast is a catastrophic

Too noisy music at the neighbour...should have a time limit..i could not sleep until 02:00 am

Hotel was overall okay. Very disappointed with the over priced and restaurant services. No many options to choose for the price they charge and limited quantities also. Specially in the month of Ramadan. But this was the worst I had ever seen in my life, At the end of the breakfast service all the restaurant staff came out to the dinning area and start to get from the tables all the food and sweets and bread even souls that was left on the tables by customers to put it back into the kitchen for next say breakfast. This is disgusting and very unsanitary, they even saw me and my husband eating on the patio outside the restaurant and they didn't care about it. One of the staff even pick up a croissant from the floor. I had been in many good and video restaurants and I had never seen nothing like this before. My husband and I we even got sick of our stomachs and we couldn't even eat the dinner that it was already paid for. Please, some one take matters about this procedure at the restaurant, customers can be sick and had touched the food with dirty hands. Please fix this situation, I and very unhappy and disappointed customer and I will tell anyone that I know to do not eat at this Restaurant unless they want to be sick.! Very unhappy customer.

well situated - good enough for the price we paid

Wifi issue sometimes it works sometimes it doesn’t work. No toothpaste. Worthless breakfast Excellent Restaurant staff, housekeeping staff, and Reception staff apart from night shifts member!

The service of the restaurant is very poor and the bathroom shower is broken and the cook is not responsible for preparing meals

The hotel was descent for Oujda. It’s definitely not a 4 star hotel by US standers.