Very much unstaffed at weekends and evenings. We had an administrative problem while checking in (we were told the wrong key safe), which whilst fixed was only an issue because the hotel is not staffed. We also only recieved a single pillow and duvet for two of us, but didn't try and resolve it as there wer no staff to talk to and we'd already had to ring once to check in. It was clean and well located for the port. Parking was good, and the bus route goes past, but does not stop outside.