We had a lovely stay at Pensión Basque Boutique. The location is great, staff at reception were excellent with helpful advice on places to visit & eat. The only thing to be aware of is that it’s up two flights of stairs with no lift.

Helpful and friendly reception staff. Quirky and clever decor. Well equipped room and fine for a stopover as the location is great for cafes, bars, restaurants and grocery shops. I’d have liked to have smelt fresher better quality pillows and a mattress which didn’t dip towards my partner. Shower edges need redoing/cleaning.

DONT STAY HERE – I booked through Expedia and the hotel could not provide a working room key or access to my room. For hours I had no way to enter, and the hotel was completely uncontactable — even when Expedia tried to reach them. I was charged for a stay I never received and still haven’t been reimbursed. Unprofessional and unacceptable.

Thoughtful staff, attention to details were greatest strengths

The people who helped us were amazing. The room was themed and very nice. Some people have mentioned noise being a problem. We were not bothered at all and found everything very charming.

My room was cute, clean and the AC worked!!!! The staff was friendly and informative. As a solo woman traveller, it was easy to pop around to have a bite to eat and drink and I felt safe. Cosco Viejo was super lively. It was loud until late into the night and in the morning the trucks cleaning the streets and the bar clean up - glass/keg disposal etc woke me up ... but for me... it was an opportunity to get up and get going. However, I did appreciate the ear plugs they provided. If you have mobility issues, this may not be your place as cars are not allowed in the Old Town and there is not an elevator...but I would stay here again and again!

Recommend

Lovely property in the middle of the old town - full of character, very clean and perfect for a family.

Great location, but easy to miss within the heart of old Bilbao. Be aware that it’s within a pedestrian area so if in a rented vehicles park at the nearby underground parking which is approximately 10 minutes walk away.

Check in was difficult. We had no idea what to do to get into our room. We finally called expedia who called the the Casual property where two young women were able to help us. Then the door to the room would not open and we had to go back to get one of the women to help. The lock was jammed and there continued to be times when it stuck room 108. Overall we are quite happy despite the frustrating beginning.

Perfect location

Great location, nice design apart from the woman hanging over the bed. Free coffee and friendly check in. Noisy nightlife just below, but we knew that. Internal soundproofing could also be better. Mind you - public overnight parking in Bilbao is €21

They were so accommodating even when our flight was delayed and we arrived late! highly recommend!!

The property has a unique style. Each room is decorated differently with a throwback to Bilbao's cultural and industrial past. Very convenient for the old town bars and pintxos

In the heart of Bilbao's Old Town. Lots to see and do nearby. By all means, use the free noise reducing ear plugs provided as the night life outside of the hotel can get raucous deep into the wee hours of the night.

Fabulous boutique hotel - lovely rooms with good facilities and a little balcony. All the staff were so helpful with anything I needed or had questions about. Amazing location in the old town and seconds/minutes to bars, restaurants and key sites. I had an amazing time and highly recommend this hotel. Would definitely stay again.

Quicky and very comfortable beds. Nice shower. There was even a flat iron available

I’m loved this place! Very clean. Worthy for the price.

Very pleasant stay. Staff helpful and pleasant, location couldn’t be better. Rooms clean. Only minus is you have to leave your room to make your coffee. Will definitely come back.

Lovely little find so great.