This hotel is a hidden gem conveniently located by excellent shopping and the metro network.

This is an excellent hotel. However, the carpets in the rooms need improvement. They are outdated and dirty.

Great location, quite affordable, clean and nice, very helped staff

Staff are friendly, helpful and courteous especially Daniella at the front desk. Booked a superior room which is spacious and comfortable. Area around is quiet but feel safe. Will book again in our next visit.

Well located in a nice quiet neighborhood close to restaurants, shopping, and metro. Good sized room. Friendly English speaking staff

Great location, large and clean rooms. Only thing missing for me is a desk in the room.

Perfect place to stay in Santiago for our group of six. Lots of great restaurants within easy walking distance, and in a quiet and safe neighborhood. Staff at the hotel spoke English and were very helpful. Our room was small but it had a very comfortable king bed and nice shower.

The hotel is service and location is good. However, it is an old building and they have not invest in enough maintenance in the last years. Rooms need changing the carpet! It would also be good to have a small desk in the rooms to be able to work comfortably. Breakfast are very good with a lot of options and fresh food. Service is also very good.

Hubo un excelente trato del personal, muy amable y paciente, con una excelente ubicación y un desayuno muy bueno. Los cuartos muy lindos también!

El lugar está muy cerca de todo lo que uno necesita.

It was nice and safe to walk everywhere.

Really nice and roomy rooms

It is my second time at this hotel with a great experience. I really like the location walking distance to metro station, grocery stores, mallls, banks. Hotel is located in a safe neighborhood. Hotel staff is very friendly and helpful.

Ok hotel. Check pillows! Really hard

Nice and good place to stay. This is our second time there.

The receptionist was very kind. Let us check in early.

The location is ecellent, a quiet, tree-lined suburban street, just two short blocks walk to the main street in Providencia. Lovely, small cafes and restaurants in surrounding streets. You don't feel as though you are in a big city...and yet you are.

The hotel is clean and the rooms are comfortable. They have mini fridges, microwaves and some dishes. They have good wifi and the breakfast is o.k. They have safes in the room that lock but won't unlock, seems to be a longstanding problem that they don't warn you about. We had a nice flat screen t.v. but the cable didn't work so no channels to watch. They didn't have our reservation in their system when we showed up so after waiting an hour we asked the front desk to store our luggage while we went to lunch. We put our luggage in a room that appeared to have a lock (later found out the lock doesn't work so anyone can go in) and when we came back my husband's backpack was gone with his passport inside. He couldn't leave the country for 3 more days until he got an emergency passport because of them and they wanted to charge us double what we could reserve it for on Hotels.com. I asked for a hotel shuttle to be reserved at 2 pm and when I came down at 6pm to go to the airport the front desk guy said he forgot to reserve it so I had to take Uber instead. That's o.k., it was cheaper anyway.

Well located to restaurants, shopping, wonderful and friendly staff. Great breakfast included. I would stay here again on a future visit to Santiago.

King size room was a bit small but the location was great. Breakfast was awesome, and the front desk staff were friendly and informative. Would recommend.