Good

The front desk guy Maxwell was very nice, polity and helpful

Staff was wonderful as was the buffet and bar. The beds were not comfortable and we had to ask for towels and blankets. The AC dripped water all night and the bidet was broken and sprayed water everywhere. It was very close to the airport but not easy to get to because of the roads, and also no Uber would go because it was too close. We had to get a taxi.

I liked that it was close to the airport. Very convenient.

Very close to the airport. However, no shuttle service. Small rooms, but clean. Great option for a quick stop over before or after a flight.

I am not happy. My father who is a 79 years old man is who stayed there. I told them many times (have the names I spoke to). I don't have one name is special because the person didn't want to introduce herself. I asked. Who am I talking to and I saw they read but chose not to reply. So this morning I woke up with a message saying that my father went downstairs to eat but they didn't let him because there was no payment for the buffet. Only the dinner the night before was payed by me. So they didn't let him eat because they didn't reach me on time to do the PIX like I did the day before. I told them all many times that I was going to pay anything he ate before he leaves the hotel. Also they started the conversation asking for another PIX BUT my father hadn't eaten yet because they blocked him from enter and serve himself and he didn't want to eat anymore. (A 79 years old have their ways.) I have all messages on my whatsapp in case you would like to see the type of treatment they offer there. They want the money before they let him eat. They embarrassed my father. Even if I had already payed with PIX the night before for his dinner. 2 seconds to do a PIX. But they said (I have it written) that FIRST payment and then they can eat. HORRIBLE Service. Low Quality. Fake kindness. Rude people. Not trained properly. Those people will never upgrade for a 5 stars hotel. How could I do a PIX before I knew if he had chosen to eat there? I would be happy to send the conversation. THX

Close

Good

Hotel so close to the airport should provide a shuttle service. (they only have for crews). Small rooms very basic hotel.

Perfect option for airport lodging, 10 minutes walking distance to the airport. The sidewalks are still not good (it's been 4 years that I use this hotel for the same purpose every year, and the sidewalks are bad since then) but this is not a problem from the hotel, it's from the city. The hotel could take the matter on it's hands though.

Great place and customer service

Perfect for an overnight stay or longer if you really want to be right next to the airport. It’s nice and serves a good breakfast.

Very nice hotel. Walking distance from the airport. Took Ubers to downtown.

Excellent

WiFi is terrible, was only able to intermittently get 1 bar in the room

Loved how close it was to the airport but not noisy. the food was also great!

Very bad service

Friendly staff, nice rooms, great food.

The location is excellent, just 5 minutes from the airport, but if you are traveling from the US, be aware of how many people will be checking in because they charge PER PERSON and not per room. The room is quite small, and the infrastructure isn’t great; there are no blankets, just a thin bed sheet and a super thin pillow. You get what you are paying for… maybe it looks fancy on the outside and in the lobby. It's definitely not the most comfortable place to sleep.

Clean but dated. Beds are hard and pillows súper flat. Check in after making a reservation via Expedia was a fiasco. I reserved 2 rooms and they divided the reservation once we got there and made my friends pay MORE at check out. It was awful and uncomfortable.