The place is very charming. The location is great for walking to town or going to other . The rooms are spacious. Most decor and furniture seems very dated. so for the price, we thought it was a little high. The Japanese style breakfast was delicious. We are also glad they offered coffee at the breakfast.

The staff seem nice but basic expectations were not met. Did not pick-up us ubtik 30 minutes after we arrived although i informed many times. I had to contact expedia to get them to respond. Food and services at hotel were average and slightly below for Japan. The staff was quick to clean up while eating. They seem nervious and wanting people to leave. Limited support on how to prepare and put foos together. I am so disappointed by the experience. It was not worth all we paid

Great stay. Good good!

The hotel is a traditional japanesse ryokan. Smell bad and the bathroom was dirty. The elevator and the public areas smell bad like humidity. The hotel needs a reimbursement. I don't recommend.

The Miyajima Hotel Makato was an absolutely excellent experience. Their customer service was the best I have ever seen in my life! They were very helpful with every need and request. I absolutely would stay here again! The only thing I would change was the type of room. Make sure you want to stay in a traditional room if that is what you want. It is what we requested and was so cool. Next time I would stay in a modern room. They were excellent!

We thoroughly enjoyed our stay at Miyajima Hotel Makoto. The traditional rooms are large and well-appointed, however some decor and components are obvoously outdated. There is also a distinctly earthy/broccoli-like smell throughout the hotel, which may bother some people. The front desk staff were friendly and welcoming, and helped us with dinner reservations. Overall, we would say this hotel is above-average compared to most of our stays in Japan.

The workers are very nice and kind. They come to the ferry port anytime when you call to pick us up. The room is very nice too.

Amazing hotel, amazing dinner. Room was really big and mats extremelly comfortable. Location was great. Onsen was a plus

Excellwnt service

Amazing! Fantastic location, wonderful reception, very atmospheric and traditional Japanese hotel. Highly recommended.

The staff were extremely helpful when we arrived. They let us store our luggage until check in time. The room was very spacious. We chose the Japanese style room. The staff made up the beds while we went out for dinner.

The Miyajima Hotel Makoto was a lovely stay. The room was traditional and beautiful. The staff extremely welcoming. The area was quiet yet convenient. Would stay again.

Great experience. Very interesting meals! Nice onsen Great service Interesting artifacts

A little bit away from the shops and other hotels and nested amongst the residential area is this gem of a ryokan. Got the authentic experience of sleeping on Japanese futons and bathing in the public bath. The rooms also had modern. Bathrooms and showers. Fully recommend paying for the attached kaiseki dinner and breakfast, both were amazing experiences. Our favorite was the breakfast miso soup! Can't recommend highly enough!

This place was amazing! We arrived early to the hotel as we had taken the ferry over early in the morning. They were able to store our bags for the day and placed them in our rooms when the room was ready. Someone was at the door of the hotel ready to greet you as you came in. The room was very spacious and had everything we needed in it. We unfortunately did not get to take advantage of the onsen, because we were exhausted after walking so much. The view from our room was amazing, looking out over the roof of the hotel and down on cherry trees, where both birds and deer gathered. At about six pm we had a knock on the door and two gentlemen came and made up our Japanese style beds for us. The only bad thing for us was that we only booked one night here. We would have stayed on the island much longer at at this hotel longer if we had the time.

Futon bed on tatami mats with a view over the bay. Onsen hot public bath. The most solid room safe I have ever seen. Degustation dinner and breakfast. Short uphill walk from ferry terminal.

Incredible. Excellent service, delicious full course Japanese style breakfast, relaxing and clean Onsen. They offered a free shuttle to the Miyajima ferry station when we left, overall a perfect experience, clean, professional, authentic food and Japanese hotel experience.

We loved our stay at the hotel. They were very accommodating and even picked up our luggage from the ferry terminal so that we could maximize our time. I highly recommend.

Lovely traditional Japanese style hotel and room. Friendly staff and great location. Overall a lovely experience.

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