The hotel staff was wonderful, very helpful and friendly. The room was great, very clean. The hotel is in an excellent location. My only negative was a particular staff member at the Spyglass rooftop bar. Bartender and one of the female servers was great, very nice she kept checking on us as if to make up for the other one's behavior. The other had an attitude with most people. She basically threw the menus at us,never said one word. We seated ourselves since no one seated us it was first come first serve and very crowded, most people struggled to find a seat even though we had a reservation. We grabbed a table once another party left as we had seen others do. Server said nothing just glared at us and everyone else pretty much. Not someone who should be working in customer service in my opinion. As we were leaving her phony fake glare/ smile was unnerving. It's really a shame as the view was wonderous and everyone else was so nice including the other guests.