The Hermitage, a Tribute Portfolio Hotel, Jakarta

Explore The Hermitage, a Tribute Portfolio Hotel, Jakarta
8.9
Very Good
From 363 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.2

Meal

8.7

Location

9.1

Service and Facilites

9.0

People often mention about The Hermitage, a Tribute Portfolio Hotel, Jakarta
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Ambiance (7)
Room Space (7)
Bedroom (7)
Bathroom (7)
Hotel Area (7)
Accessibility (6)
Family Friendly (6)
Soundproof (6)
Distance to City Center (5)
Surroundings (5)
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Traveler Reviews The Hermitage, a Tribute Portfolio Hotel, Jakarta

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40
Customer reviews
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Room and everything was so clean, all staff were welcome.
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B***l
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 19 week(s) ago
It was just a wonderful experience to stay here, the ambiance, clean room... and it was a historical building since 1920.
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R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
God willing, I will come back to stay here again, good service, delicious food, friendly staff, cool
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Francisco J. G. B.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
A very classy hotel with wonderful staff and superb food.
1 people find it helpful
Y***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 35 week(s) ago
The hotel staff is friendly. The rooms are spacious and clean.
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2 people find it helpful
M***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 49 week(s) ago
Staying in this hotel has been somewhat a regular for me and my wife, especially on special occasions. The hotel has that homey feeling to it and never fails to give the feeling of warmth and comfort.
2 people find it helpful
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 60 week(s) ago
Strategic location, spacious room size, clean, comfortable.
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2 people find it helpful
F***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 64 week(s) ago
Stayed here on 8-9 Sep 24 for a special occasion as we celebrated babymoon and also a birthday at the same time. I communicated through email prior to the stay with the reservation team Agung and Amertha, which they promptly accommodate the requests and made it personalized for us (thanks to Hanun for decorating the bathroom for us, it was really beautiful). Upon check-in, we were greeted by Ibnu and he granted us early check-in around lunch time (2 PM, waiting around 30 mins). We really like the room, it was spacious and Ibnu really did gave us the best room available as requested prior to the stay with the reservation team (highly recommend room number 101 as there is a terrace, living room, and close to the lobby, lift access, and hotel entrance). The housekeeping did an amazing job for the room cleanliness. The rooftop bar was spectacular (360 view city skyline) and all the staffs there were really kind. The next day for breakfast, Rara gave us another cake and a note with our polaroid pictures which we highly appreciate. Upon check out, we were greeted with Nancy (if I'm not mistaken), she ensured us whether we enjoyed our stay, and we sure did. Just a slight input in breakfast, please increase the variety, quality, and taste of the food as it was rather standard, not exceptional in comparison with the other hotel brands (though a la carte options were nice). All the names mentioned in this review, they really did an amazing, above and beyond job, keep it up! Also thanks for all the staffs and all the team we encountered, we appreciate all your hospitality and we look forward to coming back to the hotel with our +1 😊 definitely recommend the hotel for people with special occasions or weekend gateaway
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+2
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M***a
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Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 77 week(s) ago
Comfy room and cute furniture and layout. Recommend for weekend staycation! Love the variety of food for breakfast.
1 people find it helpful
Amalia Nur Hanifah
icon-origin-TRAVELOKA
10.0
/10
Reviewed 104 week(s) ago
The best experience and stay, warm hospitality.
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Anastasia A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 122 week(s) ago
One of the best experiences I've ever had!
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albertus s.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 187 week(s) ago
Classic colonial themed hotel. Felt more like a house than a hotel. Room is clean. Hospitality is very commendable. Service is more personal. Breakfast ala carte variety could be improved.
2 people find it helpful
Ireng M. S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 190 week(s) ago
I was very impressed with the excellent service provided by all the staff and management who were so professional and skilled, the room was very clean and very comfortable, I will be back later for my next visit.
3 people find it helpful
Amos
icon-origin-TRAVELOKA
9.7
/10
Reviewed 200 week(s) ago
It's very comfortable and I really like my staycation here. The location is a bit deep, but that's what makes me happy. The benchmark is near Cikini station. For the parking area, it is quite sufficient, it is in the basement of the hotel and there is direct access to the lobby using an elevator. From the lobby area, this hotel looks luxurious all the way down to the hallway to the room. For room facilities (suite type):- TV.- AC.- wifi.- mini fridge.- ironing board + iron.- living room.- sofa.- mineral water.- bathtub.- safety deposit box.- water heater. - toileters.- bed cover.- pillow.- work desk. For the facilities at the hotel: - Restaurant. - swimming pool. - gym. - rooftop care (La Vue) La Vue is really a champion for quality time, the city view is really good, especially at night, you have to come here, guys. For all the services from the friendly hotel staff. Someday will definitely come back here again.
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6 people find it helpful
Accommodation's Reply
21 Feb 2022
Dear (father/mother) Best regards from The Hermitage a Tribute Portfolio hotel, Jakarta Thank you for taking the time to write a fantastic feedback after your last visit with us. We are happy to hear that you enjoyed your time during your stay and that it was a memorable one. Our team is very grateful for your kind words and appreciation. We hope to welcome you back in the future. Warm regards, Juliet Mangowal Director of Sales & Marketing
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Devi H.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 202 week(s) ago
Quality of service, the staff are all helpful and friendly; The rooms are very comfortable for families with teens kids like us. The location is ok in the legendary area of Jakarta (Menteng).
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Vania L. P.
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9.1
/10
Reviewed 204 week(s) ago
It was a pleasant stay. Thankyou for the hospitality.
1 people find it helpful
Bernadeta F. M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 205 week(s) ago
Super clean and fast respon related with complaint.
1 people find it helpful
mutiara
icon-origin-TRAVELOKA
9.7
/10
Reviewed 208 week(s) ago
2 nights stay for birthday and wedding anniversary gateaway. Satisfied with the service, bedroom & bathroom is spacious. Food for breakfast 8/10. You can also have lunch or dinner near the pool or chill at the rooftop with city view.
+3
2 people find it helpful
erick r.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 209 week(s) ago
Ask the trolly to check out from 11.00, until 11.45 it has not arrived but from 11.30 it has been called and asked to check out. Disturbed by the event being held. The staff does not have the skills to handle guests who stay when an event takes place at this hotel. Staff does not reflect 5stars. 5stars is just a title. I don't recommend it for the weekend, because it will definitely be crowded with whatever events, while the hotel lobby is narrow. I waited for the valet while standing in front of the lobby. Thank you.
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10 people find it helpful
Erwin P. S.
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9.7
/10
Reviewed 212 week(s) ago
This hotel is great in terms of architecture and service.
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2 people find it helpful
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