The pool was being worked on throughout our entire stay (9 days). We were compensated with 2 measly free breakfasts. When we asked for more coffee pods for our room, we were told each cost $3. "Henry" made up for any disappointments. He arranged for our snorkel excursion, which was the highlight of our trip! I paddle boarded on the paddle board that was provided. And even though it rained all but one day, we like the rain, we're from the hot desert of Phoenix, Arizona, USA.