All perfect except when a staff member on the other end of the phone seems handing out the phone call to other colleague without proper notice. It happened when my wife asking series of questions regarding the food for our toddler. Got the impression if the staff doesn’t like us questioning too much. So rude.

The great thing about staying at the Grand Mercure Bandung is that all the amenities are complete and comfortable, making you feel at home. From the rooms, the heated swimming pool, and the delicious food at the restaurant, I especially love the pastries. I've spent several holidays in Bandung, and my extended family has always enjoyed it. I've never stayed anywhere else, always staying at the Grand Mercure.

The hotel is nice. There are many facilities for children. It's great. The swimming pool is heated. The breakfast menu is also extensive and delicious.

There is too much chlorine in the pool water, which makes your eyes sting and your nose hurt.

The staff is friendly and nice, suitable for families.

from the front desk to security even the parking staff are very helpful. This is my 3rd time, staying at this hotel. And i'll be back for sure! But maybe u can improve the breakfast?

I can request a surprise for my child's birthday, and it's free. Thank you to the team for their help.

Nice hotel, fast check-in and out, lots of breakfast choices.

My 3D/2N stay experience. Experience: 1. Staff: Very friendly and helpful. Check-in went smoothly, although we had to wait a few minutes because there was only one counter. 2. Room: Very clean, fragrant, and comfortable. Everything worked well. I would recommend updating the TVs in all room types. These days, most rooms have at least YouTube and Netflix (especially for those with children). 3. Facilities: Very comprehensive, with a kids' club, fitness center, heated swimming pool, etc. 4. Breakfast menu: Quite varied and tasty. Perhaps because I stayed on a weekday, I felt there wasn't much choice. Special thanks to the staff who prepared a birthday gift for my wife, a mirror art, a towel bed, and a slice of cake. May you always be blessed and continue to provide excellent service.

The area is spacious and child-friendly, with lots of photo and play spots for children, making staycations fun.

The staff was very friendly, good place to staycation with family.

Hotel staff, fast check-in and check-out. Recommended.

5 stars service, hospitality, facilities, location. ⭐⭐⭐⭐⭐

It was really fun staying here, the staff are friendly, the facilities are complete, the food is okay

⭐⭐⭐⭐⭐ service ⭐⭐⭐⭐⭐ facilities ⭐⭐⭐⭐⭐ Hospitality

Staying here is quite comfortable because the bed is big, clean, the staff is very friendly starting from security, cleaning service, receptionist, restaurant staff, all are very friendly, what a great hospitality.. breakfast is quite delicious and varied, there are 2 large pools for adults and children plus there are lifeguards by the pool, the atmosphere is comfortable even though the roadside is not noisy, unfortunately around the hotel it is a bit difficult to find food outside the hotel and the minimarket is a bit far.. yesterday I just went for go food

The breakfast was beyond expectations, I thought it would be as delicious as a 5 star in general, but the taste was just not up to par.

My second stay here. This time, I got a free room upgrade with a pool view. The room was spacious, clean, and comfortable. Dinner at the restaurant was delicious, with a varied menu. Breakfast was also varied and tasty. The welcome drink was also delicious. The food and drink menu at the Rooftop Cafe was also excellent. The pool was clean, the water was warm enough, making it comfortable for swimming. The shower rooms were also clean. The staff was very friendly and helpful. Next time, I'd like to try a lagoon room, which directly faces the pool.

I left my charger behind, and was contacted after leaving the hotel and immediately arranged for return shipping, very professional.

Overall pleasant, only the soundproofing of the room is not good, the window seems to be hit by the wind