New mattresses. Friendly staff.

We frequently stay at Hotel Plaza Mirador because it is close to the ADO bus station and the Church of Jesus Christ of Latter-day Saints temple. The staff is also friendly and helpful, the rooms are clean and spacious, and the pool is clean. The reasons I give 4, instead of 5, stars: 1) the mattresses are too firm; I wake up with a backache every morning. 2) the showerheads are so clogged with mineral deposits the water comes out as a fine, uneven spray, making it difficult to get a thorough shower. I can live with these two complaints because of this budget hotel's other fine amenities and service.

Old rooms with cockroaches told the front desk did nothing thinking I was trying to get free room very bad area of town really rundown

The actual place/item looked completely different from the photos.

The place was very noisy. Children were running around and screaming at the pool — definitely not a relaxing hotel. It’s not really a hotel but more like a motel, very old and outdated. The room and the bed were uncomfortable and in need of serious renovation."

Check in faster than ever! Less than 3 minutes for sure. Quiet AC with quality beds.

Buena ubicación pero falta de mantenimiento a la propiedad.

Excellent stay for the price. Clean

Hotel Plaza Mirador is my go-to hotel for my frequent travel to Mérida. The staff is wonderful and very accomodating. I have only 2 complaints: the mattresses are VERY hard and uncomfortable, the shower heads are very clogged with mineral deposits. If hotel management is reading this review, PLEASE upgrade the mattresses to memory foam and PLEASE make part it of the regular maintenance to remove the shower heads and soak them in vinegar overnight to remove the hard water deposits.

Great stay

Good place to rest

Our room was rather dated and while it was somewhat clean, it really needs a deep cleaning as well as updating. There were not enough outlets - just one in a convenient location by the bed. The pool area was nice and the staff were polite but spoke limited English. The location is fairly central to various spots. I booked my room with breakfast but Expedia did not include this on any of my receipts so we missed out.

Great staff, decent property and great location. Sewer stench prevalent and noise disturbance by staff and guests high.

Its quite and you can relax even during the afternoon. Very good to get away from the movement and noise from Downtown.

the picture don't really represent the state of the hotel/ The hotel is pretty run down.

All of the staff were incredibly nice. Hotel is in a really safe area; not as grand as the exclusive downtown, but you can save money for more dinners out! Would stay there again!

The price of the rooms not worth as the conditions of property is poor. Regret not pay attention to reviews.

Wonderful place with easy taxi access to airport. The only reason we did mot rate facility as excellent is that the room had a slight moldy smell. Would definitely stay there again!

This is more like a 2 star hotel, not a 4 star hotel. We had a basic room which was really basic. It even smells at first night. The hotel does not have coffee or hot water available in the common area. The check-in staffs were not friendly. However, the price does match the room condition, so I do not complain. The good point is that the breakfast is of good value. The hotel is a few minutes of walking from ADO centro bus terminal, but is more than10 walking from the real center. They have a swimming pool and some chairs around which may make their rating a little higher. Next time, I would book a better room if I would return to Marida and choose this hotel.

The property is centrally located. Walkable to all of the things we wanted to see and do in Merida. Super clean. Helpful friendly staff