Overall Ratings & Reviews Napalai Hotel

Traveloka (332)
Other sources (39)
7.9
Pleasant
From 332 reviews
Provided by travelers on
Cleanliness

7.7

Room Comfort

7.6

Meal

7.6

Location

8.1

Service and Facilites

7.7

People often mention about Napalai Hotel
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Staff Friendliness (2)
Check-in/out Time (2)
Ambiance (2)
Room Space (2)
Soundproof (2)
Taste (2)
Variety (2)
In-house Restaurant (2)
Distance to City Center (1)
Surroundings (1)
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Traveler Reviews Napalai Hotel

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Customer reviews
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SAYUMPHU J.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Clean, safe rooms, impressive service
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Accommodation's Reply
07 Nov 2025
Dear Guest Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay at Hotel Napalai Udon Thani. We always strive to exceed your expectations. Please feel free to contact us with any questions you may have during your next stay. We look forward to welcoming you back. Hotel Napalai Udon Thani
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N***e
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
All the staff I met provided excellent service. The food tasted very good. I was very impressed (I personally like this type). I will definitely stay here again next time.
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Accommodation's Reply
20 Oct 2025
Dear Guest, Thank you for your review of our accommodation. We are delighted that you enjoyed your stay at Napalai Hotel Udon Thani. We always strive to exceed your expectations. Please let us know if you need any assistance during your next stay. We hope to see you again soon. Thank you, Napalai Hotel Udon Thani.
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Baonickolaos P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
This place is a nice place to stay
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Accommodation's Reply
13 Oct 2025
Dear Guest, Thank you for your review of our accommodation. We are delighted that you enjoyed your stay at Napalai Hotel Udon Thani. We always strive to exceed your expectations. Please let us know if you need any assistance during your next stay. We hope to see you again soon. Thank you, Napalai Hotel Udon Thani.
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Pacharaphon S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 28 week(s) ago
The check-in staff is quite slow and the work transfer is not continuous, but overall it is good.
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1 people find it helpful
Accommodation's Reply
31 May 2025
Dear valued guest, Napalai would like to thank you for taking the time to share your experience with us. We are glad that you enjoyed your stay. We apologize for the inconvenience caused by the late check-in. We will take this feedback into consideration and seriously improve. We hope to have the opportunity to serve you better and provide you with a better stay experience in the future. Thank you, Napalai.
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R***A
icon-origin-TRAVELOKA
7.0
/10
Reviewed 48 week(s) ago
When I stayed there, the Wi-Fi password didn't match the room because I pressed the password and the Wi-Fi didn't come up, so I pressed the room number of another room and it worked. Why is this like this? And the hot water heater isn't very warm to shower with.
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2 people find it helpful
Thepsathit T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 85 week(s) ago
ประทับใจ อาหารเช้ามากครับ พี่ไพนักงานดูแลดี
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Wannapha P.
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8.5
/10
Reviewed 121 week(s) ago
ที่พักสะอาด แต่โซฟามีรอยเปื้อนนิดนึง เตียงนุ่ม แอร์เย็นดีค่ะ แต่ห้องพักกลิ่นไม่ค่อยหอมเท่าไหร่
1 people find it helpful
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Tanut P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 129 week(s) ago
Good, clean, quiet, good service, have used the service many times near the airport too
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2 people find it helpful
Nanthapong Pimphalia
icon-origin-TRAVELOKA
8.5
/10
Reviewed 135 week(s) ago
Impressive clean room, delicious breakfast, can choose a set 😊
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Boworn M.
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9.1
/10
Reviewed 152 week(s) ago
The hotel may be a bit old. But the cleanliness and amenities in the hotel are considered good if compared to the price.
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1 people find it helpful
kittisuk k.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 154 week(s) ago
บรรยากาศก็ดีครับ แต่ปลั๊กเสียบไฟน้อยไป ไวไฟห้องผมใช้ไม่ได้ นอกนั้นดีครับ
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Sirirat Suksri
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9.7
/10
Reviewed 157 week(s) ago
Good accommodations Facilities.
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Natapol
icon-origin-TRAVELOKA
8.5
/10
Reviewed 183 week(s) ago
good hotel The downside is probably the pub noise below. and no hair dryer
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1 people find it helpful
rerngrit c.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 260 week(s) ago
This hotel is highly recommended.
1 people find it helpful
Cherz D.
icon-origin-TRAVELOKA
6.5
/10
Reviewed 260 week(s) ago
Went to stay here for the second time. First time, the Deluxe room is overall very ok because it is close to the place where the child learns specially. But the second time to go back to stay this time, booking a standard room is not sure if the noise is coming from the upper room or next door. The sound of dragging tables and chairs The sound of the building and the lap until 11:30 PM and still loud. When the morning is loud again early in the morning Another bad thing is the bed, the baby wriggles when we wake up. The bed doesn't know where to go. I thought that I was lying on a junk boat 🥴 but the staff of the D-Week didn't look good. Drive to the suburbs A bit further, but sleeps well. Prices are not much different.
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Sopita R.
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5.7
/10
Reviewed 262 week(s) ago
There is no hair dryer in the room. When asked that the reception did not tell you
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Mayuree L.
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8.8
/10
Reviewed 264 week(s) ago
Overall, it's quite good. But the bathroom has no ass hose
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1 people find it helpful
Nuttha s.
icon-Shopping and Culinary
Shopping and Culinary
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6.2
/10
Reviewed 302 week(s) ago
The staff are all helpful. But the hotel is quite old, the old pool, the room looks dark and old Adjusting hot water is difficult, sometimes overheating, over cold, hard pillows. The room has a connecting door. When opened, there was only one knob on our side. But it still looks scary The room does not have soundproofing sheets. I could hear by the side of the room. When the wheelchair housewife is often heard, people outside walk in through our room. Say what you hear The air conditioner is loud but cool. If adjusting the low mode Will be louder than usual The blanket has smudges that cannot be washed.
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1 people find it helpful
Puttatida S.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 309 week(s) ago
The lobby does not turn on the lights and is quite old. During the night, the walkway to the pool did not turn on the lights. On the way, in the dark atmosphere, so it looks scary. The room was renovated and clean. If there are elderly people, they should upgrade the room. Because the normal room is polished cement floor May slip due to accident Including appliances in the room not available. There is only a set of soap and shampoo. Glass and drinking water These are only my personal opinions. Overall, have a good dream.
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Krittanu B.
icon-Business
Business
icon-origin-TRAVELOKA
6.7
/10
Reviewed 309 week(s) ago
- Wifi too slow (0.5 Mbps) and dropped. - Run out of hot water and sometime it comes so hot, seem unstable. others are fine and please note that hotel collect 500 baht for deposit before check-in.
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