F***a

Staycation

9.7

/10

Reviewed 2 week(s) ago

The staff was very friendly and helpful, distance to city center.

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Accommodation's Reply

10 Nov 2025

Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Aston Inn Gideon Batam

Amaliyah

8.5

/10

Reviewed 2 week(s) ago

friendly staff, nice room nice

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Accommodation's Reply

10 Nov 2025

Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Aston Inn Gideon Batam

A***a

Leisure

8.4

/10

Reviewed 2 week(s) ago

The hotel's location is excellent, very close to BCS and a market selling a variety of crackers and dried fish for souvenirs. It's also surrounded by eateries. The breakfast menu at the hotel is very varied and delicious. It's very busy in the morning, and it can be a bit difficult to find a table. However, when I wanted to borrow duct tape and markers, I was told they didn't have any. It's truly unfortunate that a hotel like Aston can't provide them for guests. I hope the staff can improve their service in the future. Thank you.

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Accommodation's Reply

10 Nov 2025

Dear Valued Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our strategic location near BCS Mall and local markets, as well as the variety and taste of our breakfast. We sincerely apologize for the inconvenience regarding the unavailability of tape and markers during your stay. Your comments have been shared with our team to ensure better preparation and service for our guests in the future. We truly appreciate your input and hope to welcome you back for an even better experience at Aston Inn Gideon Batam. Sincerely yours, Aston Inn Gideon Batam

I***E

Business

10.0

/10

Reviewed 3 week(s) ago

The room is very clean, the staff is friendly, next time I will come here again

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Accommodation's Reply

01 Nov 2025

Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Aston Inn Gideon Batam

Verified Traveler

Business

8.5

/10

Reviewed 5 week(s) ago

The staff were very friendly, the rooms were clean. It was very pleasant.

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Accommodation's Reply

21 Oct 2025

Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Aston Inn Gideon Batam

Lk

Leong k. w.

Leisure

8.8

/10

Reviewed 6 week(s) ago

Excellent location and comfortable rooms and friendly staff. Highly recommended.

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Accommodation's Reply

13 Oct 2025

Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Aston Inn Gideon Batam

Verified Traveler

6.6

/10

Reviewed 6 week(s) ago

Location is fantastic, breakfast is great, service is good. Room cleanliness is bad, ant infested. Hot shower not working. Desk is small and uncomfortable.

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Accommodation's Reply

13 Oct 2025

Dear Valued Guest, Thank you for taking the time to share your feedback. We are glad to know that you enjoyed our breakfast and experienced smooth check-in and check-out processes. However, we sincerely apologize for the inconvenience you faced regarding the room condition, especially with the ants and the hot water issue. Please be assured that we have shared your feedback with our housekeeping and engineering teams to address these matters immediately and ensure better comfort for our future guests. We truly appreciate your comments as they help us improve, and we hope to have another opportunity to welcome you back for a better stay experience. Sincerely yours, Aston Inn Gideon Batam

L***e

8.7

/10

Reviewed 6 week(s) ago

Breakfast is good with large spread. Check in check out are smooth. However the room is very bad, desk is too small, infested with ants, hot water shower not working.

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Accommodation's Reply

13 Oct 2025

Dear Valued Guest, Thank you for taking the time to share your feedback. We are glad to know that you enjoyed our breakfast and experienced smooth check-in and check-out processes. However, we sincerely apologize for the inconvenience you faced regarding the room condition, especially with the ants and the hot water issue. Please be assured that we have shared your feedback with our housekeeping and engineering teams to address these matters immediately and ensure better comfort for our future guests. We truly appreciate your comments as they help us improve, and we hope to have another opportunity to welcome you back for a better stay experience. Sincerely yours, Aston Inn Gideon Batam

l***s

Leisure

10.0

/10

Reviewed 6 week(s) ago

I've stayed here many times. The training staff, named Habil, was very polite. I stayed for 4 nights in a family room. There are many culinary options nearby.

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Accommodation's Reply

13 Oct 2025

Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Aston Inn Gideon Batam

C***h

Leisure

9.4

/10

Reviewed 6 week(s) ago

Room was clean, neat, and comfy bed. Good location with food court opposite and shopping mall nearby. Staff are friendly and helpful.

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Accommodation's Reply

13 Oct 2025

Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Aston Inn Gideon Batam

C***h

Leisure

9.4

/10

Reviewed 6 week(s) ago

Good location, food court is right opposite with nearby shopping mall. Room is neat and clean, staff are friendly and always putting on a smile.

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Accommodation's Reply

13 Oct 2025

Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Aston Inn Gideon Batam

S

Syilvia

9.7

/10

Reviewed 8 week(s) ago

The hotel is located near a food court and a mall.

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Accommodation's Reply

29 Sep 2025

Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Aston Inn Gideon Batam

IO

Irena O.

10.0

/10

Reviewed 13 week(s) ago

Satisfying in all respects, next time we will stay here again.

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Accommodation's Reply

25 Aug 2025

Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read wha t you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Aston Inn Gideon Batam

IO

Irena O.

10.0

/10

Reviewed 13 week(s) ago

Satisfactory, good service, cleanliness, and friendliness of the staff.

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Accommodation's Reply

25 Aug 2025

Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read wha t you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Aston Inn Gideon Batam

Nunu

Leisure

10.0

/10

Reviewed 14 week(s) ago

the place is cozy, fragrant, strategic

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1 people find it helpful

Accommodation's Reply

14 Aug 2025

Dear Nunu, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Aston Inn Gideon Batam

It

Ivoeriyeni t.

10.0

/10

Reviewed 17 week(s) ago

For the hotel, it is quite strategic, near the mall, if you want to find food in front of the hotel there are many, the breakfast is quite complete with many variations and the taste is all okay, this is my first time staying at the Aston Inn Gideon Hotel, so far I am satisfied.

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Accommodation's Reply

04 Aug 2025

Dear Ivoeriyeni t., Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Aston Inn Gideon Batam

HW

H William I.

Leisure

10.0

/10

Reviewed 18 week(s) ago

The hotel was clean, the rooms were spacious, and the breakfast was satisfying. The staff was friendly. Excellent.

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Accommodation's Reply

21 Jul 2025

Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Aston Inn Gideon Batam

Mhd A. W.

8.5

/10

Reviewed 18 week(s) ago

The hotel staff are friendly, kind, and very helpful, and their response is also fast.

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Accommodation's Reply

21 Jul 2025

Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Aston Inn Gideon Batam

HW

H William I.

Leisure

9.7

/10

Reviewed 19 week(s) ago

The room was spacious and the hotel's location was close to everything, especially the mall and many dining options at night. The housekeeping staff was friendly. We'll be back again next time.

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Accommodation's Reply

21 Jul 2025

Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Aston Inn Gideon Batam

G***t

8.5

/10

Reviewed 22 week(s) ago

Very strategic location and lots of culinary around

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Accommodation's Reply

21 Jul 2025

Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Aston Inn Gideon Batam

Aston Inn Gideon Batam

Overall Ratings & Reviews Aston Inn Gideon Batam

8.6

8.6

8.4

8.8

8.6

Traveler Reviews Aston Inn Gideon Batam

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