The King bed in room 209 was EXTREMELY hard and uncomfortable. No mattress pad or pillow topper either, just a hard, worn out mattress.

Clean room

Always love my stays at Hilton Garden Inn!

Excellent Hotel, front staff friendly efficient and very professional! Top place to stay when visiting Rochester!!!

Visited UofR and stayed here. Close to campus and medical school/hosptial. There are a few dining options right in the area. Property was sharp, and the room was perfect.

Wonderful caring staff!

The staff abs service were great. My only issue was the shower, it doesn't have a lip so the water runs into the middle of the bathroom, but there were plenty of towels, so, not a big deal.

Shops nearby, very close to the university.

Great area to walk

Blood stain on comforter. Squeaking beds and door hinges. I have stayed here many times and it seems the quality of the facility is declining.

I operate two Airbnbs (in addition to my day job), so I am sympathetic to the challenges of cleaning. The shower had large clumps of long dark hair in the drain (in the center of the stall, so not easy to overlook during cleaning) and there was visible fecal debris on the wall around the toilet paper holder. I had two rooms reserved for myself and my son for more than $300/room (before tax). This was very disappointing and not what I expected.

Good

My favorite hotel when I am in the city. Everything is five stars location is perfect. A lot of dining places in the area and there’s a lot of doing in the city on the weekends.

Hotel was nicely situated for a visit to UR. Property was very nice. One note would be that Elevators were incredibly slow for the amount of floors.

Overall it was a good stay. The location was perfect for our visit at Eastman Dental. The facility was nice but some of the details in the cleaning were missed. I always pull back mattress pads and sheets to check for bed bugs (which I did NOT find to be very clear). However,, one of the mattresses had body fluid stains on the corner and some odd crumbs under the sheet and on the mattress pad. I found those same type of crumbs on the sitting chair.

Good experience overall, I will definitely stay again

We were here for family wedding. This location was a convenient location, the rooms were clean and comfortable

We reserved a room about 4 hours before our arrival after a long day of driving. When we arrived, we were first told that there were no rooms available - even with a confirmation. Then witnessed a weird and unprofessional front desk discussion between employees. Finally resolved by one employee physically verifying the room was clean and available. All told about a 15 minute wait after a very long day of driving. Then we were told we could eat any snacks in the room - complimentary because of our wait. There were 2 water bottles, lol. Think they were already complimentary. Thanks! Overall, the place was clean, quiet and in a great location - just need to work on their guest reception.

It is very convienent to the U of R and most of the city and eastern suburbs

Comfortable accommodations. Easy walk to hospital. Enjoyed dinner at Grappa.