Evening check-in date: Security guards when guests go out at night ask, "Where is this time?" Service of the hotel 24/7. Check-in only 2 big towels, no 2 small towels. The receptionist and the whole room are not friendly. Attitudes and ways of talking are very unprofessional. On the second day, when asked to change towels, the staff of the room asked: Don't you have a room in the morning? Already cleaned up this morning! Ladies and gentlemen, the customer has requested a dirty towel to change a new towel. Does it need to be difficult ?! Service from people is not good. Management board needs to re-train service to employees!