We chose this hotel based upon it's rating of "fabulous". This was the worst of the 8 hotels we stayed in Belgium on this trip. We verified the hotel had air conditioning and chose a room that had 2 twin beds. The A/C turned out to be a portable fan. We got a double bed, not very comfortable for tall people. The room was hard to find, and I had to carry suitcases over 4 flights of 5 steps each to get there. The rainfall shower head was too low for a tall person. There is no rooftop terrace as advertised. I could go on, but you get the picture. Would not stay here again.