Great, large apartment style room

Great location and the room was everything we needed for a comfortable stay. Would definitely recommend!!

The room was clean but no maid service for at least a four day stay. The temperature in the room was extremely difficult to control—- very, very warm and only one a/c in the bedroom. Sitting room was uncomfortably warm. Granted the weather was warm outside, but there was little ventilation possibilities.

Hotel was everything you could ask for. The suites were wonderful

I’m so torn on this review. I called the hotel for their free shuttle service and asked if we could be picked up at the airport and was met with a heavy sigh and “uhhh, maybe. Hold on.” I was nervous that they wouldn’t get us based on the annoyed tone. They did send the shuttle and the driver was great. When we got there I asked if early check-in was possible and the same girl from the phone smirked and said “probably not.” She then said it would be $54 to check in early. This policy is not her fault, but she wasn’t friendly either. I realize nobody is guaranteed free or early check-in, but I have never come across a hotel that wouldn’t just let you check in before 4pm when the room was ready. Which it was. But only for a cost? The room itself was $386/night, which I think is on the high end and not amazing considering the dated nature. One bed was comfortable and one bed felt like a 900lb man was jumping on it for a year (room 147 bed by the bathroom - try it you’ll see). Pillows were great. It was truly super clean. All of the other staff during our stay were lovely. The lounge was tasty, but only had one server for the whole place, so it took us 1.5 hours to get drinks and a few appetizers, but that wasn’t her fault. So I’m torn. 95 % great humans and really great things about the hotel, but also way too overpriced for the brown decor of the 80’s, an unfriendly start, and that bed! It’s also in a not charming area between grocery stores. Convenient yet unappealing.

We always enjoy staying at Sophie’s station. The home like rooms are perfect for our family.

Friendly staff and good food.

Overall a nice place to stay. Was curious about no door on the bathroom... Would stay again tho.

Always stay here

Loved it

Great stay.

Spacious room. Good facilities

Hotel is very cozy, comfortable , clean.

It was awesome!

Gotta love -10 degrees. Nice shuttle driver.

Our flight was changed to a redeye. Attempted to check in at noon so my wife and I could rest prior to a redeye flight and was informed it would be an extra charge to check in early. No exceptions. The hotel staff is certainly not accommodating. Attempted to cancel and book another hotel but because of hotel.com’s cancellation policy was unable to do so. Room dated but clean.

Excellent place to stay

The location is superb - close to the airport, major streets, and shopping.

Everything

Hotel is in need of updating. Convenient to airport. Friendly hotel staff. Very clean