Beautiful scenic property

For a 5 star resort one would assume things like bathrobes and slippers would be part of the room, and that was missing. Also, limited pool lounge chairs and you have to pay to use the lounge chairs it is not included in your stay. Overall nice resort it is clean, staff is friendly, rooms a cleanyou have the small town within walking distance to enjoy.

Property was clean. Service was great. Enjoyed the roof top pool and beach club.

Amazing hotel. Very convenient. Staff were amazing. One of the best hotels we have visited. Definitely will be back to this hotel if we visit Madeira again. Highly recommended overall. Me and my partner is very happy about our stay.

The staff was kind enough to accommodate our stay with a beautiful room. Room Number 8 wonderful beauty. Staff was more than friendly and amazing (Segio, Johnny, Jorge, The Ladies in the front desk, all the staff from the facility.) I recommend this location every single time. Thank you for such a lovely experience.

Our stay at the Savoy did not live up to expectations. Given its high rating and 5-star status, we anticipated a seamless, high-class experience, but instead found ourselves constantly being asked to pay extra for basic amenities — €70 per bed to lie by the pool, €35 per person to use the sauna, breakfast not included, and so on. The food was well below standard: dry, lacking flavour, and served with underwhelming service in the restaurants. The building itself is undeniably beautiful, but overall, the experience felt far from the premium quality we expected from such a renowned hotel. We left feeling disappointed rather than indulged.

I stayed at Saccharum Resort & Spa and while the stunning views are an obvious highlight, what really stood out to me was the hotel’s design. It honours its past as a former sugar cane factory — with original machinery cleverly integrated into the lobby and hallways. Think softened brutalism: raw textures balanced by warm materials, plenty of natural light, and an organic palette that ties everything back to the surrounding mountains. The attention to detail is impressive!!! Our room was gorgeous — it overlooked the ocean, and with the mountains rising just beside us, we felt perfectly tucked between both. A rare and calming combination. Even when the hotel was busy, it never felt crowded. There are multiple lounging areas, and we always found a spot to relax. The pools were a highlight — especially the indoor one, which is beautifully designed, heated, and great for cooler days or when you want a break from the sun. The large window looking out at the mountains makes being indoors feel like part of the experience. The food was varied and healthy, and we appreciated how the hotel clearly communicated when breakfast would be busy — a small but thoughtful detail that made a difference. And if you’re looking for more variety, there are plenty of restaurants nearby. The staff were consistently courteous, multilingual, and genuinely helpful — from check-in to daily service. Saccharum strikes a rare balance: thoughtful design, warm hospitality, and a peaceful atmosphere.

This hotel is really amazing I feel like the pictures don't do it justice the pictures are nice that's why I picked this hotel but staying here was a completely different experience and feeling the staff where great especially the staff in the premium lounge I don't noticed I booked for that package but it's a must you get daily breakfast and a evening snack free drinks and it's expensive it's own deck you get access to the spa which is the most discreet and exclusive spa I've been to that line made our trip magical you the spa is down a huge stair case into a hidden oasis in the middle of the hotel completely amazing I can't say enough the hotel it's self is away from tourist attractions bit we wanted that rent a car be cautious they like to drive very fast just book this hotel you will not regret it , the price is high but the experience is well worth it

Beautiful resort and property. Room was just as pictured. We loved the location and the beach and beach club across the street. Only negative I would say is all the fees and automatic tips taken out. I did not like how they added tips on to all meals at the location. So if you tipped yourself they ended up taking additional money for another tip. Very misleading.

Excellent

Absolutely loved our stay

The hotel boasts an impressive array of features, including its prime location, favorable weather conditions, elegant design, and geographical advantages. However, I must express my disappointment with its poor management. The bartenders are overburdened, the housekeepers fail to maintain cleanliness on time, and the breakfast buffet lacks timely replenishment. Despite these shortcomings, I would still consider visiting the hotel again.

Good food and sea view room was nice. Lots of options for food and drinks. Wicked frozen Pina colada.

Great location to explore the island. The ocean view room was a great choice and we loved the buffet breakfast. Great hotel overall but I would not necessarily give it 5*. The parking is chargeable. We used the outside parking for €11 per day.

Let’s start with the positive, the resort itself is beautiful and the views unmatched. If you are looking for a more remote location and to mostly stay at the property this place is for you as there are not many restaurants that are walkable and most tours won’t pick up from this location without additional cost. Overall lighting in the resort is dark giving it a bit of a dreary vibe. They call themselves a 5 star resort but definitely don’t give that level of service and try to up charge you at every corner. They have a beautiful pool but charge extra to sit at the loungers by the pool which by the way most of the time are empty. We decided to pay the premium for a chair (35 Euros each) only to find it was broken and the area was filled with cobwebs. Definitely not worth the “upgrade” considering other guests who had not paid utilized the space as well. We brought our concerns to the manager and were told they would look into it but we never heard back. The room layout is perfect for couples but if you are staying with a friend, it offers zero privacy as there is no shower door and you can see into the shower from the bedroom. The restaurants we tried had good drinks but mediocre food. Lastly, you can only exchange your beach/pool towels once per day during a certain time slot. I have been to many resorts and have never heard of such a thing. I don’t know about anyone else but I don’t like to reuse a towel that was wet, I have been sweating on, and has sunscreen all over it.

Property was stunning absolutely amazing

Really unique wellness property. We loved the breakfast and the buffet. Definitely recommend renting a car and booking more time to get full use of the services and activities located at the hotel and beyond. They upgraded us to a room with a private pool which was also amazing. Some of the service was hit and miss from the staff, but overall very pleasant and relaxing stay!

Nice hotel with a good service and interesting ideas. We have enjoyed our time at the hotel.

Great property, nice views and good food choices.

Room was spacious and clean. Staff are very nice.