I booked this hotel on the day I wanted to stay there and then went to the property but there was no reception staff past 5pm - I arrived at 5:15pm and so I could not even enter the door to access the property - let alone our booked room. I called their number which was supposed to be providing 'after hours' service almost 20 times and it either rang out or was hung up repeatedly. I used the Hotels.com chat function and texted with a support agent who said they called the property and advised us to call them again. We did call more than 10 more times and it was again either not answered or it was hung up as soon as someone picked it up. I also tried to cancel the booking on the Hotels.com app and it would not let me do it due to some 'ongoing support activity' which never led anywhere. I also tried to contact the property via text using the Hotels.com app and it gave me a technical error each time I tried. In the end I had to book another hotel at very short notice so we had somewhere to stay. I want a full refund for this very frustrating experience!!!

Great location to restaurants, beach etc.

We were in Broadbeach for a conference at the Convention Centre but paying for ourselves and so wanted somewhere cheap. Ideally located between the Centre and the beach with parking included. On the top (6th floor) of an older building but a large unit with perfectly adequate facilities, very friendly staff.

The room at first glance was pleasant with a lovely view of the ocean and park. It was so disappointing to find that the apartment was not that clean. There is significant Mould and rust in the shower that looks like it's been there for a long time. Bathroom floor was filthy. There was a hole in the blanket we used. Sliding door frames had not been cleaned - more mould. Fridge had fluff and dust clinging to it. Would never stay here again. It's a pity because location and view is perfect.

The reception was lovely, i enjoyed my stay I could see partial sea and i had nice stay. Great location close to everything Thank you for lovely experience

Excellent

Good location close to Broad beach. Staff were friendly and helpful

Location was good. Pool was good but unit itself was terrible worst couch ever. Soft horrible bed. Very run down.

Shame about the noise from constant hooning right outside the property. Cleanliness of the apartment was disappointing. Great spot for a holiday and lovely staff. No dryer

Great for price!!!

All g

Great communication leading up to our stay. Very accommodating, giving us extra free parking and a late check out. Lovely reception that was very helpful. Newly renovated and modern inside the apartment. A very comfortable stay for a great price. A great location just a stroll away to the beach and the best restaurants. Pool and spa was lovely and clean. I would stay here again.

Property was in good condition even though it's an older building but is well maintained and looked after, will stay again 😀

Staff were friendly and helpful. Location and value for money were great. Everything I needed worked but the room I was in was a little ‘tired’, the bathroom in particular needed some work. Overall an enjoyable stay which I would be happy to repeat.

Was value for money

Highly recommend!

The Hi Ho Beach Apartments were absolutely wonderful. I will be back for another visit someday.

Great Location Apartment! Literally walking distance from everything, has fully functional kitchen, great for homy breakfasts or late night snacking! Also washing machine inside the apartment is greatbfor the linger stays, definitely would highly recommend.

nice clean and close to everything

The location is perfect whether you’re going to the beach , convention Center or wanting to get the tram to surfers paradise. Staff were super friendly and eager to help