Hotel Neo Cirebon by ASTON

Explore Hotel Neo Cirebon by ASTON

Overall Ratings & Reviews Hotel Neo Cirebon by ASTON

Traveloka (7,283)
Other sources (52)
8.5
Very Good
From 7,283 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.3

Location

8.5

Service and Facilites

8.6

People often mention about Hotel Neo Cirebon by ASTON
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Staff Friendliness (115)
Bedroom (111)
Ambiance (98)
Bathroom (93)
Taste (83)
Distance to City Center (81)
Room Space (80)
Hotel Area (77)
Accessibility (75)
Wifi (68)
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Traveler Reviews Hotel Neo Cirebon by ASTON

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Customer reviews
Dewi A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 day(s) ago
Clean rooms, close to the city center, recommended
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Accommodation's Reply
10 Dec 2025
Dear Mr. Davy, Sincerely yours, Neo Cirebon Hotel. I would like to express my deepest gratitude for your short but meaningful review. We are thankful and honored to hear that you were pleased with the cleanliness of the room and the excellent central location. Our goal is to provide comfort and easy access for guests like you. Such compliments motivate our team to work even better. We hope to welcome you back in the future. Please take care of your health and see you again. Richard Sembiring (General Manager)
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Suryanto W.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
clean, a little far from the center of the crowd
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Accommodation's Reply
10 Dec 2025
Dear Mr. Suriyanto, Warmest regards, Neo Cirebon Hotel. Thank you for choosing Neo Cirebon and for taking the time to share your experience at Neo Cirebon Hotel. We are delighted that you were impressed with the cleanliness of our accommodation as this is our top priority. We also appreciate your feedback on the location. Although our hotel is located in a quiet area, which some guests may find convenient for a more comfortable stay, the hotel is quite far from the shopping center. However, the hotel is close to the Cirebon Main Train Station, the city square, the government office, and Toha street food court. We hope this did not affect your overall good experience. We look forward to welcoming you back to Neo Cirebon Hotel for even better experiences in the future. Stay healthy and see you again soon. Richard Sembiring (General Manager)
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L***s
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Thank you for your hard work, making the hotel comfortable. Although I had a problem with the cable TV during my stay, the staff handled it very quickly.
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Accommodation's Reply
10 Dec 2025
Dear Mr./Ms. L*s, Sincerely, Neo Cirebon Hotel. Thank you for choosing Neo Cirebon Hotel and for taking the time to share your experience. We are delighted to hear that you were comfortable during your stay and that our team was able to resolve the cable TV issue quickly and efficiently. Your appreciation for our team's hard work is our greatest motivation. We greatly appreciate your feedback and have forwarded it to our entire team to encourage us to maintain our high standards of service. We look forward to welcoming you back to Neo Cirebon Hotel in the future. Wishing you good health and a speedy return. Richard Sembiring (General Manager)
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Alfianto A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Friendly staff Cold AC Good cleanliness
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Accommodation's Reply
10 Dec 2025
Dear Mr. Alfianto, Sincerely yours, from Neo Cirebon Hotel. Thank you for choosing Neo Cirebon and for taking the time to share your experience at our hotel. We are delighted that you were impressed with the friendliness of our staff, the comfort of the air conditioning, and the cleanliness during your stay. Such compliments are a great motivation for our team to continue providing the best service to all our guests. We hope to welcome you back again in the future. Please take care of your health, and we look forward to seeing you again at Neo Cirebon. Richard Sembiring (General Manager)
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M***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel staff was very friendly... Check in was fast... Given a room as requested... Recommended
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Accommodation's Reply
20 Nov 2025
Dear M*n, Warmest regards, Hotel Neo Cirebon. We would like to thank you for choosing Neo Cirebon and for your kind review and compliments. We truly appreciate your positive experience, especially the friendliness of our staff and the comfort of our rooms. This feedback means a lot to our team spirit and thank you for recommending us. We look forward to welcoming you back again! Stay healthy and see you soon. Richard Sembiring (General Manager)
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Aris
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Comfortable hotel, strategically located near the city, clean rooms
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Accommodation's Reply
17 Nov 2025
Dear Mr. Aris, Warmest regards, Hotel Neo Cirebon We would like to thank you for choosing Hotel Neo Cirebon and for taking the time to share your review of your stay at Hotel Neo Cirebon. We are very happy to read your review of our comfort, excellent location and cleanliness of our room. Your experience means a lot to us and we hope that we will continue to provide the best. We look forward to welcoming you, Mr. Aris, to Hotel Neo Cirebon. Best regards, Richard Sembiring (General Manager)
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Lia M. F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Good room facilities and varied breakfast options.👍
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Accommodation's Reply
12 Nov 2025
Dear Ms. Lia, Best regards, Neo Cirebon Hotel. We would like to thank you for choosing Neo Cirebon and appreciate your time and positive comments. We are delighted to hear that you were satisfied with our room amenities and breakfast. Our team is committed to providing the best possible experience and your comments are an encouragement to all of us. Thank you again and we look forward to welcoming you back in the future. Stay healthy and see you soon. Richard Sembiring (General Manager)
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S***T
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
For comfort, the location is very strategic, very close to the city center, the staff is friendly, parking is quite good even though it uses free valet, only for the AC, please improve it so that visitors are comfortable with one room and do not have to move rooms again to get a cool room.
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Accommodation's Reply
12 Nov 2025
Dear Madam S*t, Hotel Neo Cirebon would like to express our sincere gratitude for choosing to stay with us and for taking the time and attention to share your experience. We are very grateful for your positive experience with our location, the friendliness of our staff and our free valet parking. These kind words are a great encouragement for our team to continue to provide the best service. On the other hand, we are very sorry to hear that there was a problem with the air conditioning in your room, forcing you to move rooms. We apologize for the inconvenience caused. This feedback is very valuable to us and we have immediately followed up with our technical team to thoroughly inspect and repair the air conditioning system in your room. We are committed to continuously improving the quality of our services and facilities. We hope that this incident did not affect your overall impression. We look forward to welcoming you back to Hotel Neo Cirebon in the future and to providing you with an even better stay experience. Thank you once again for your trust and valuable feedback. Sincerely, Richard Sembiring (General Manager)
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D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The hotel staff were very friendly and helpful during the check-in process, highly recommend staying here.
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Accommodation's Reply
12 Nov 2025
Dear D*a, Hotel Neo Cirebon would like to express our sincere gratitude for choosing Neo Cirebon and for your excellent review and recommendation. We are delighted to know that your check-in experience was smooth, thanks to our friendly and helpful staff. We strive to make every guest feel welcome from the moment they arrive. Your feedback is proof that our efforts have been successful, and we will share it with the entire team as encouragement. We look forward to welcoming you back on your next visit to Cirebon. Stay healthy and see you soon. Richard Sembiring (General Manager)
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S***T
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.8
/10
Reviewed 5 week(s) ago
The housekeeping staff tried to enter the room, even though there were already guests in the room, using unreasonable reasons such as preparing towels, even though there had been no such incidents during my previous stay. I was a bit disappointed with the service.
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Accommodation's Reply
12 Nov 2025
Dear S*t, Warmest regards, Hotel Neo Cirebon First of all, I would like to thank you for choosing Hotel Neo Cirebon and for being one of our loyal guests. I am writing this with great concern after reading your review. Thank you for sharing your experience. I sincerely apologize for the incident you encountered with our housekeeping staff. The act of our staff trying to enter your room without any reason, especially when there are people staying, is negligent and does not match our service standards. I understand your disappointment, especially when you have received good service before. This incident has become a great concern for us. We will be conducting further training for our housekeeping team on guest room visitation procedures to prevent such incidents from happening again in the future. Your feedback is very valuable for our continuous improvement. We hope that you will continue to give us the opportunity to build trust and demonstrate true hospitality on your next visit to Hotel Neo Cirebon. Stay healthy and see you again soon. Richard Sembiring (General Manager)
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ratu i. n.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
A comfortable 3-star hotel, close to everything, clean, and highly recommended. I think if I go to Cirebon again, I'll definitely stay at Neo.
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Accommodation's Reply
06 Nov 2025
Dear Her Majesty the Queen, Sending warm wishes to Hotel Neo Cirebon. We would like to thank you for choosing Neo Cirebon and for your review and recommendation. Your comments that our hotel is “convenient, close to everything, clean and highly recommended” are a real encouragement to all our staff to continue to give their best. We are very grateful that you chose Neo as your first choice. We all look forward to welcoming you back to Hotel Neo Cirebon. Stay healthy and see you soon. Richard Sembiring (General Manager)
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Budiharti
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The hotel staff is friendly and very helpful.
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Accommodation's Reply
30 Oct 2025
Dear Mr. Budierti, Greetings from Neo Cirebon Hotel. We would like to thank you for choosing Neo Cirebon and for your warm comments. We are very grateful and pleased that our staffs are friendly and helpful. Compliments like these are a great motivation for us to continue to deliver the best. Thank you for choosing to stay with us. We sincerely hope to welcome you back to Neo Cirebon Hotel in the future. Best regards, Richard Sembiring (General Manager)
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L***n
icon-origin-TRAVELOKA
8.4
/10
Reviewed 6 week(s) ago
Not staying here anymore, thank you😊
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Accommodation's Reply
30 Oct 2025
Dear Mr. L*n, Warm greetings from Neo Cirebon Hotel. On behalf of the entire Neo Cirebon team, I would like to thank you for choosing Neo Cirebon and for taking the time to write us a review. We appreciate your feedback and we accept it humbly. Such feedback is a valuable reminder for us to continuously review and improve. We sincerely apologize for your stay not meeting your expectations. Although you have decided not to return, we are still grateful for the opportunity you gave us. Your prayers and support mean a lot to us. We wish you good health and happiness always, and we hope that one day we will be entrusted with your trust again to provide you with an even better experience. Stay healthy and see you soon. Richard Sembiring (General Manager)
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R***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The ambiance of the hotel was beautiful, with soothing décor, pleasant lighting, and a peaceful atmosphere that made me feel instantly comfortable.
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Accommodation's Reply
29 Oct 2025
Dear Mr./Ms. R***a, Warmest greetings from Hotel Neo Cirebon. Thank you so much for choosing Neo Cirebon and for taking the time to share your lovely comments with us. We are absolutely delighted to read that you found our hotel's ambiance beautiful and that the soothing décor, pleasant lighting, and peaceful atmosphere made you feel instantly comfortable. Creating a welcoming and comfortable environment for our guests is at the heart of what we do, and your words are a wonderful encouragement to our entire team. We truly appreciate your kind words and look forward to the pleasure of welcoming you back for another comfortable and peaceful stay. Warm regards, Richard Sembiring (General Manager)
G***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The staff was very good, friendly, and accommodating.
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Accommodation's Reply
16 Oct 2025
Dear Mr./Ms. G***l, Warmest greetings from Hotel Neo Cirebon, Thank you for choosing Neo Cirebon and also for your wonderful comment regarding your recent stay at Hotel Neo Cirebon. It was a pleasure to read that you found our staff to be very friendly and accommodating. Our team strives to create a welcoming and comfortable environment for every guest, and it is incredibly rewarding to know we succeeded during your visit. Your kind words have been shared with the team, and we are all thrilled. We hope to see you again at soonest time. Sincerely, Richard Sembiring (General Manager)
G***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The staff was very friendly and accommodating.
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Accommodation's Reply
16 Oct 2025
Dear Mr./Ms. G***l, Warmest greetings from Hotel Neo Cirebon, Thank you for choosing Neo Cirebon and also for your wonderful comment regarding your recent stay at Hotel Neo Cirebon. It was a pleasure to read that you found our staff to be very friendly and accommodating. Our team strives to create a welcoming and comfortable environment for every guest, and it is incredibly rewarding to know we succeeded during your visit. Your kind words have been shared with the team, and we are all thrilled. We hope to see you again at soonest time. Sincerely, Richard Sembiring (General Manager)
a***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
very comfortable, only the car parking is not very comfortable
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Accommodation's Reply
14 Oct 2025
Dear A*s, Hotel Neo Cirebon, Warmest regards, We would like to thank you for choosing Hotel Neo Cirebon and for taking the time to write a review of your stay. We are delighted that you were satisfied with our service and that it met your expectations. Positive comments like these are a great motivation for us to continue to maintain and improve the quality of our services. We hope to have the opportunity to welcome you back to Hotel Neo Cirebon for your next stay. Sincerely, Richard Sembiring (General Manager)
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H***a
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 9 week(s) ago
location near the station, close to everywhere, rooms according to price
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Accommodation's Reply
14 Oct 2025
Dear Mr. H*a, On behalf of Hotel Neo Cirebon, we would like to extend our heartfelt best wishes to you. Thank you for choosing Hotel Neo Cirebon and we hope you enjoyed your precious stay with us. We are very glad that you were satisfied with our service and that it met your expectations. These positive comments are an important motivation for us to maintain and continuously improve the quality of our services. We hope that you will return to use our services again on your next visit to Hotel Neo Cirebon. Thank you, Richard Sembiling (General Manager)
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Sutopoh
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
It was a great stay here, the staff were friendly, the room was clean.
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Accommodation's Reply
09 Oct 2025
Dear Mr. Sutopoh, Warm greetings from Hotel Neo Cirebon. Thank you for choosing Neo Cirebon and for taking the time to share your experience at Hotel Neo Cirebon. We are delighted to hear that you enjoyed our friendly service and clean rooms. This is a great encouragement for our team to continue maintaining and improving our standards. We all look forward to welcoming you back for an even better stay. Stay healthy and see you again soon, Richard Sembiring. (General Manager)
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G***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The staff was very kind, so was the hospitality.
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Accommodation's Reply
09 Oct 2025
Dear Mr/s. G***l, Warmest greetings from Hotel Neo Cirebon, On behalf of the entire team at Hotel Neo Cirebon, I would like to express our sincere gratitude for choosing Neo Cirebon and also for your kind feedback. Reading that you found our staff to be very kind and hospitable has truly made our day. We constantly strive to provide genuine and warm service to all our guests, and your words confirm we are on the right track. I will be sure to share your compliments with the team. Thank you once again. We hope to have the pleasure of serving you again soon. Sincerely, Richard Sembiring (General Manager)
Number of reviews per page
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