Quest San Hotel Denpasar by ASTON

Explore Quest San Hotel Denpasar by ASTON
8.6
Very Good
From 5,443 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.4

Location

8.7

Service and Facilites

8.7

People often mention about Quest San Hotel Denpasar by ASTON
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Staff Friendliness (165)
Bedroom (160)
Room Space (146)
Ambiance (141)
Bathroom (140)
Hotel Area (135)
Distance to City Center (122)
Accessibility (113)
Family Friendly (110)
Taste (108)
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Traveler Reviews Quest San Hotel Denpasar by ASTON

Number of reviews per page
20
40
Customer reviews
Rafardhan J. A.
icon-Business
Business
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10.0
/10
Reviewed 13 hour(s) ago
A regular when you go to Bali. Okay, hotel, yeah?
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Rendy H. N. H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Friendly staff, delicious food, basically the best
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Accommodation's Reply
20 Nov 2025
Dear Mr. Randy H.N.H., Thank you for your positive review. We greatly appreciate your service and the quality of our food. We look forward to welcoming you back on your next visit. Best regards, General Manager: Yono Sulisto
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RETNA W.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
fun...nice...clean good service
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Accommodation's Reply
20 Nov 2025
Dear Ms. Retna W., Thank you for your positive review. We truly appreciate your feedback on our cleanliness and service. We hope to provide you with the best possible experience every time you visit. Best regards, General Manager: Yono Sulisto
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G***a
icon-origin-TRAVELOKA
8.3
/10
Reviewed 1 week(s) ago
It's actually quite nice, the quiet atmosphere is very comfortable. The only problem is the TV sound, which is really uncomfortable. Maybe the TV in room 370 should be replaced next time. Other than that, it's great.
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Accommodation's Reply
20 Nov 2025
Dear Valued Guest, Thank you for your review. We are very glad that you enjoyed the relaxing and peaceful atmosphere. We apologize for the inconvenience caused regarding the TV noise in Room 370. We have forwarded your comments to our technical team for immediate action and improvement. Thank you for your comments and we look forward to welcoming you back for an even better experience. Best regards, General Manager: Yono Sulichyo
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K***K
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Thank you for accommodating my request.
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Accommodation's Reply
20 Nov 2025
Dear Valued Guest, Thank you for your review. We are very pleased to have met your expectations. We hope your visit will be smooth and comfortable. We look forward to seeing you again soon. Best regards, General Manager: Yono Sulichyo
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I***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The service was excellent. The food taste so good, it has different menu each day.
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Accommodation's Reply
20 Nov 2025
Dear Valued Guest, Thank you so much for your wonderful review. We’re delighted to hear that you enjoyed our excellent service and the variety of delicious food we offer each day. We look forward to welcoming you back again soon. Warm Regards General Manager Yono Sulistyo
M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The hotel staff was very friendly. The rooms were spacious and clean. We requested plates and other items be delivered to our room, and they were always promptly delivered. Every time I visit Bali, I always stay here.
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Accommodation's Reply
20 Nov 2025
Dear Valued Guest, Thank you very much for your positive review. We are so pleased that you were impressed with the friendliness of our staff, as well as the cleanliness and amenities of our rooms. We are also very pleased to know that we were able to quickly take care of all your needs. We are honored to be your choice every time you visit Bali. See you again soon. Best regards, General Manager: Yono Sulichyo
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D***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, the rooms are spacious, clean, and fragrant. Really comfortable. Highly recommended ⭐⭐⭐⭐⭐
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Accommodation's Reply
20 Nov 2025
Dear Valued Guest, Thank you very much for your five-star review. We are so glad you enjoyed our friendly staff and our spacious, clean, and fragrant room. Your feedback means a lot to us. See you again on your next visit. Best regards, General Manager: Yono Sulichyo
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Dhany K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Friendly staff, good service, and all the facilities are clean and tidy. Breakfast is also delicious and has a varied menu, including a Western menu.
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+4
1 people find it helpful
Accommodation's Reply
20 Nov 2025
Dear Mr. Dhany, Thank you for your positive review. We are very pleased that you were satisfied with our staff's friendliness, service, and clean and tidy facilities. We are also pleased that you were satisfied with our varied breakfast, including our Western menu. We look forward to welcoming you back on your next visit. Best regards, General Manager: Yono Sulistyo
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A***o
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Overall, I'd give it a 7.5. However, I'm satisfied with the room size. Prices always increase on weekends.
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1 people find it helpful
Accommodation's Reply
20 Nov 2025
Dear A*o, Thank you for sharing your experience. We are very glad that you were satisfied with our room size and thank you for your comments regarding the weekend price change. This change is based on demand and availability, but we will consider your comments for future evaluation. Best regards, General Manager: Yono Sulistyo
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Friendly staff, very fast check in/out
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Accommodation's Reply
20 Nov 2025
Dear G*t, Thank you very much for your review. We are glad you were satisfied with the friendliness of our staff and the quick check-in/check-out process. We look forward to welcoming you back. Best regards, General Manager Yono Sulichyo
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K***K
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Thank you for excellent services... Keep it up!
1 people find it helpful
Accommodation's Reply
20 Nov 2025
Dear K***K Thank you for your feedback. We’re glad to know you were satisfied with our services and appreciate your support. We strive to maintain this standard and hope to serve you again soon. Warm Regards General Manager Yono Sulistyo
M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The hotel staff was very helpful. Our six-day stay in the executive suite was a very pleasant experience.
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Accommodation's Reply
20 Nov 2025
Dear M*a, Thank you for your positive review. We are very glad that you enjoyed your 6 days in our Executive Room and that our staff were very helpful. We look forward to welcoming you back again soon. Best regards, General Manager: Yono Sulistyo
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Maria U.
icon-Staycation
Staycation
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10.0
/10
Reviewed 5 week(s) ago
Great, cold AC, friendly, affordable price
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Accommodation's Reply
20 Nov 2025
Ms. Maria Yu. Thank you very much for your review. We are glad that you were satisfied with the cool air conditioning, friendly staff and reasonable price. We look forward to welcoming you back on your next visit. Best regards, General Manager: Yono Sulichyo
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Ony F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
I LIKE IT... THE HOTEL I HAVE STAYED HERE FOR ABOUT 10 NIGHTS. THE FOOD IS DELICIOUS, CHEAP, EVERYONE IS FRIENDLY, THERE ARE NO CONS.. I WENT HERE FOR 5 NIGHTS IN DECEMBER 2024, ALSO FOR 5 NIGHTS IN OCTOBER 2025.. ONE OF THE BEST HOTELS IN MY OPINION... ESPECIALLY THE GURAMI NYAT NYAT..
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Accommodation's Reply
20 Nov 2025
Ony F. Thank you very much for staying at our hotel. We are very pleased that you have always been impressed with our food, friendly service and atmosphere. Such positive feedback means a lot to our team, especially our appreciation for our service. We look forward to welcoming you back again in December 2024 and October 2025. Best regards, General Manager: Yono Sulistyo
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 5 week(s) ago
This is our second time staying at Quest San Hotel. The staff is incredibly friendly. This is especially true for hotels, especially restaurants. Boiled eggs should be soaked briefly in cold water because they won't peel easily if they're hot. Keep a clean knife handy, as buttering bread with a spoon can be tricky.
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Accommodation's Reply
20 Nov 2025
Dear Valued Guest, Thank you for choosing Quest San Hotel for the second time and sharing your experience. We are very pleased to hear that you were satisfied with the hospitality of our staff and thank you for your positive comments about the breakfast, especially the boiled eggs and cutlery provided. We will share your feedback with our restaurant team so that they can improve and enhance your comfort. We look forward to welcoming you back again for an even better experience on your next visit. Best regards, General Manager: Yono Sulichyo
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Guest
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
dear....my bathroom upstairs has a leak, haven't had time to fix it, what kind of water? but I hit my head while taking a shower... mu
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Accommodation's Reply
20 Nov 2025
Dear Valued Guest, We apologize for the inconvenience caused with the restroom. Thank you for letting us know and we assure you that our maintenance team will be in touch as soon as possible. We hope that your next visit will be more comfortable and enjoyable. Best regards, General Manager: Yono Sulichyo
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Dony M.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Overall, it was a nice stay. It was worth it considering the amount spent for the accommodation. Definitely going back there.
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Accommodation's Reply
20 Nov 2025
Dear Mr. Dony M. Thank you for your feedback. We’re glad to know that you enjoyed your stay and found our accommodation good value. We look forward to hosting you again soon. Warm Regards General Manager Yono Sulistyo
Y***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Great, clean, good service and the hotel is always busy
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Accommodation's Reply
20 Nov 2025
Dear Y*A, Thank you very much for your review. We are very pleased that you were satisfied with our hotel's cleanliness, service, and lively atmosphere. We look forward to welcoming you back on your next visit. Best regards, General Manager Yono Sulichyo
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D***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
It's been a long time since I've stayed here. Last Saturday, I had plans in Denpasar, so I decided to take a break before returning to Jimbaran. It seems like there are a lot of new employees. So, hospitality standards may be lower. In the restaurant, the staff were less friendly, even wanting to clean up my food even though I hadn't finished. The housekeeping staff also walked by without greeting me or smiling. Even though all the staff are usually very friendly. Even the security guards, who previously always helped me when crossing the street, were now ignored. Could it be because I was using a motorcycle? I also used a motorcycle before, but they still provided maximum assistance. Please don't let the hospitality standards drop. Thank you.
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1 people find it helpful
Accommodation's Reply
20 Nov 2025
Dear Guest, Thank you for taking the time to share your experience. We are very sorry to hear that the service standards you received on this occasion did not compare to your previous visit. We have passed your comments regarding the restaurant service, housekeeping, and safety to the relevant team for immediate improvement. We thank you for your trust and look forward to providing you with an experience that matches our high standards on your next visit. Thank you for your attention and helpful feedback. Thank you for taking the time to share your experience. We are very sorry that the service standards you received on this occasion did not compare to your previous visit. We have passed your comments regarding the restaurant service, housekeeping, and safety to the relevant team for immediate improvement. We thank you for your attention and helpful feedback. Sincerely, General Manager Yon Sulichyo
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Number of reviews per page
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