The entire experience was wonderful and beyond expectation. From the welcoming staff upon arrival, excellent service throughout our stay, to the meals, amenities, facilities and assistance provided, we had the most amazing two-day trip while staying at this ryokan!

The Ryokan was lovely. Food was tasty. Amazing bath on site

Staff were attentive and helpful. The ryokan does not reply to messages written in English. so I wasn't able to plan my itinerary as I did not when dinner and breakfast were. I had to catch an early morning train to Himeji. The hotel provided a ride to the train station and a onigiri Bento breakfast for the train ride since I would miss their breakfast.

Great place to stay

Great staff, service, amenities.

breadfast and dinner are good

This was my first experience in a Ryokan. The staff here made everything so enjoyable and welcoming. The on-site Onsen was great. The food and restaurant staff were also great an welcoming. I couldn't have asked for a better more relaxing experience. I will never forget this and hope to visit them again.

We absolutely loved this Onsen. Everyone was very friendly and genuinely kind and considerate. The town and the bathhouses are charming. The breakfast and dinner were a feast for your eyes and your stomach.

I had the best experience staying at the Ryokan in Onishiya Suishoen. The property and surroundings is peaceful and so serene. The amenities provided are very thoughtful and the service was great! The private onsen in the property was such a delight and you have a choice to utilise the public onsens around with the free ticket that is included in my stay. Will definitely be back again next time I am in Japan!

G

Local bus shuttle available to connect with the Ryoken , very warm attentive welcoming from the staff on arrival and during our stay ! Lovely traditional room and dinner / breakfast. No over crowding in the onsen , all amenities available for a comfortable stay.

The staff are very helpful, very clean and specious. The food is excellent! Hot bath is small but beautiful.

This was a must-do experience. The staff was super friendly. We hadn't booked a meal with our stay, so the staff called the local restaurant to find if they can accommodate our dietary needs (vegan). They made us a reservation and even sent us with a handwritten note in Japanese. The shuttle is very convenient to visit all the Onsens in the town. In hindsight, for a full experience, we should have booked a meal with our stay and called the hotel in advance to request vegan options.

Beautiful ryokan with great customer service! Highly recommend!

A huge clean beautiful room with lots of extras. The biggest room of our entire trip. We opted for traditional room and it was fantastic. Great onsen and pass to all onsens in the town. Great service, help with luggage and free transport (everything is walkable).

One of the nicest places I’ve ever stayed, I regret not booking more than one night! It’s a bit expensive but definitely worth it if you wanna treat yourself to something nice on vacation.

Staff were extremely helpful and friendly. Really appreciated their hospitality and felt welcomed at all times. They made our stay relaxing and wished we stayed a little longer.

Incredible service and attention to detail.

Nice ryokan with friendly staff. Food was excellent and fresh. The public bath was kind of lackluster but clean, being next to a major road was kind of annoying, cant really relax as you can hear heavy traffic.

The staff are amazing. We had help planning our trains and made sure we were at the station early in the morning. They went out of their way to help and it was so very much appreciated. We could easily walk into town. Kinosaki is gorgeous. Highly recommend to anyone looking for an escape from the cities.