Th carpet has not been vacuum, they actually change my room at check in, and the other room had not been vacuum neither.

Property was out of electricity for over 12 hours from Tuesday afternoon to Wednesday morning at 6 am. Management were not friendly at all and they never say sorry about such failure. I will never book this hotel again.

The only thing worth mentioning is the personnel: they were amazing! The hotel is badly maintained, carpet in the hallway is really dirty. Linen used is of cheap quality.

Internet service is not good… weak signal and slow and the tv in the room is very old…

My stay was amazing as always. That's why keep coming back. Unfortunately, when I was living a minor mistake done at the time to assign my car to the room became a hassle. The car parking agent at the door kept on arguing with with me that my car was not there and it did not match my room number. I tried to help giving him details of what was in the car. To what he replied it was not enough. I had to be tough an reply, after several kindly tentative, that I wanted my car. I had paid for them to park it. It was not my fault the incompetence. Fernando the checking manager at the time was coming out and supported me, nice of him. It is sad to mention that somebody just before me asked for the car keys without any room number and he just gave. Please be attentive to people serving your audience. He did mention the fact that it was not his intention to be harsh. But, he was. Anyway, i need to say this is quite the opposite behaviour i found before. For now i will take it as one off. Just wish it does not happen anymore. He could easily ask the checking manager the information he needed , without creating a mess. On the opposite direction. I had an amazing interaction with people at the coffee break dining. The woman helping with the omelette was extremely efficient and generous

Ok hotel. Could improve

Good hotel, good area abd safe

Everything was great!

good service, room is a little small.

Nice and clean hotel in a very good neighborhood. Spacious rooms, good breakfast. Alphaville is a nice, clean and safe town. My only challenge was getting timely response to questions before arrival. Check-in ends at midnight but my flight arrives in the morning. I just could not get them hold my room so that I can check-in the morning. Other than that it is a great hotel, friendly staff. Overall, I would recommend.

It would be nice to have a couch in the room but overall the stay was nice. The breakfast was exceptional one of the best I ever had for free at a hotel. My parents didn’t have an adaptor to charge their phones since we are from Canada and the hotel gave them one which was very generous. The only issue was during check in they tried to charge us extra because we were bringing our dog and we told them it was not stated on Expedia where we booked that there would be extra charges. They tried to argue until my wife spoke to the manager and he agreed not to charge us extra. So better communication between the hotel and Expedia would be nice. But a nice stay.

We really liked the breakfast buffet.

All good

Bad service, bathroom in bad conditions and not clean

The internet is very, very bad and service is spotty, at times. The rooms are very basic with below average ammenities. Used to be better in the past.

Hotel bom, ar condicionado não estava funcionando. Um pouco barulhento. Bem localizado.

Everything’s wonderful

Hotel with good service and clean. However, maintenance is poor, they do not have irons and tables, one day the shower was cold, not all treadmills were working, etc.

Everything is good

I had a fantastic stay at the Blue Tree Premium Alphaville. The staff was incredibly kind and attentive, making me feel welcome from the moment I arrived. My room was spacious, clean, and well-equipped with everything I needed. The room service was prompt and excellent, ensuring I had a comfortable and enjoyable experience. Highly recommend this hotel for its exceptional service and comfortable accommodations!