The room itself was fine, and the building. However, I would not book this property on the Exp platform. This is because this platform does not seem to have proper communication with the property. Everything is supposed to be "virtual" check in etc but I realized the morning of my reservation that I had no info about how to get into the building. I was able to call a phone number and after a few tries got in. I would book this hotel again but direct with the hotel. The communication needs are such that you need to have a direct connection on check in details. Finally, EXP lists laundry as an amenity but that is not the case. Others do not list laundry, so Exp needs to remove this amenity from the list.

good location and great communication with hotel

Wonderful - clean, cute, modern

Готель розташований в зручному місці. Недалеко від вокзалу та історичного центру. Персонал любязний, чисто, затишно. Я зупинялася в студії, номер невеликий, але я була одна, так що достатньо. Ліжко широке, зручне.

The apathotel was very clean, within walking distance to the Town Square, very closed to the train station. The lady who contacted us and gave us the check in instructions was very helpful. Gave Clear Check In instructions

Very good

Great location, clean with plenty room

Checkin was disaster. Nobody at front desk

Everything was good!

Perfect for 1-2 nights. Close to the train and bus stations, easy check in, clear instructions, good communication,plenty of shops,cafes etc. around. My room wasn't very spacious but well equipped.

Excellent and convenient location near the train station, galleria and Old Town ! Very nice variety of dining options. Thanks for the great hospitality!

Long flight of stairs to get to 3rd floor with heavy lagage.No elevetor

The apartment was much bigger and better than I expected. Pictures somehow don't mirror how big the property is. Full size refrigerator and oven, a lot of utensils, washing machine and even capsules for it - I found everything.

The property was clean, spacious and warm. The bed was super comfortable. Perfect location with a 15 min walk into the old town and ten mins away from a supermarket. Tram stops nearby, though Krakow is very walkable so we never used transport. Property manager really helpful and allowed us to store our luggage due to having an evening flight on our last day. Definitely recommend.

Easy check in during the busy holidays. Also great customer service by the desk staff. I had to make some short trips around the city after my checkout and they allowed me to leave my luggage while I did. Extremely helpful!

The property was very clean and we were made to feel welcome from the moment we arrived. On the down side there wasn’t a lift and it was very tiring walking up to the third floor after sightseeing around Kraków.

No toiletries provided. The room was clean.

Staff was very kind and helpful. Only problem was that we got only one key to our 4 people room.

Close to old town. It was only 15 min walk to old town and some of the land marks.

Spacious rooms with high ceilings, clean and good customer service as well. All good.