Very friendly staff

Todo estuvo excelente ,100% lo recomiendo.

I had booked my stay almost two weeks in advance and when I got here they gave me a downgraded room and charged me for my original booking. Didn’t give me the option to move rooms either because of the hotel being booked. Asked if I wanted an apology instead of just doing so, which was weird.

We had a flat tire in a very remote location and were desperate to make it into the city. The ladies at the front desk could not have been more helpful and accommodating. We were allowed into a room early without a reservation- I literally cried. Everything was comfortable and clean. Although we had not planned on staying in Saltillo - I could think of a better more friendly helpful destination.

Great Location better staff

It was great the food was delicious. Paola was good server

The area is good, and the staff services were excellent.

Hotel was very clean, staff were polite.

El staff muy amable, muy limpio el cuarto y comodo

The breakfast is expensive if you don't get it included with the room and there are some great restaurants within a block that serve breakfast.

Conveniente

Nice place while visiting for work. Great bed and slept great. Had limited hot water while showering in the morning; however, I chalk it up to system use.

Muy buen hotel de primera. Lo unico que tendria que decir es que en su pagina dice que cobran un precio por mascota pero en el hotel te dan otro precio. Yo soy de las personas que no les gusta las sorpresas. Si me dicen que pague $100 los pago, pero que en el hotel no me digan que son $101, Porque eso me molesta. Pero el hotel y la atencion son de primera y me pienso quedar hai cada vez que viaje a mexico por carretera desde Texas. Mi espanol no es muy bueno, Mil disculpas.

Room assigned got 2 lamps not working. Air conditioner noisy we need to change room And tv was not Hi def . Terrible service . Did not clean the room until 5 pm . Will never stay there again

Good location.

Very well located, brand new, good restaurants and bars withinn walking distance.

The area is great. Walking distance to multiple restaurants

This is the best hotel ever! It’s Pet friendly and staff was the best! Shopping mall and restaurants few steps away :) loved it!

I left my room in the morning and removed the do not disturb sign, when I came back at night my room was the same as I left it in the morning. I called front desk but they just told me that they didn’t have people to clean the rooms that day.

EXCELLENT PLACE