Good location, nice cozy building and flat with a nice balcony, all amenities in walking distance, getting wifi password took some time and calling but worked fine afterwards,

We booked this apartment for an event at Olympia. The only thing this place has going for it is the distance to Olympia and nothing else. We paid a premium to stay in what was supposed to be a luxury apartment. What we got was an overpriced, tired, broken flat. To start, the carpets leading to the door are all badly stained (great impressions), as you enter you are greeted with a rusty old iron and board. To follow come the heavily marked walls in every room, complete with heavily stained fabric sofa AND stained bedding. The bathroom gets no better as the shower was broken, pubic hair was still present from the last occupiers and the hair dryer was also broken. The precedent is basically everything is stained and broken, the bin, the freezer door, the furniture. Do not let the photos fool you. To top it off, no heating or cooling available AND you cannot lock the balcony door, so top security. In summary, unless it's £50 a night, don't bother, go to the hilton around the corner. Also, if you have problems, don't expect to get hold of the "manager/s" they don't answer once you are in...probably because they know you want to complain. No refund received to date, no apology either.

The wooden floor upon entry was damaged and planks were coming apart which left it concerning from a safety standpoint.

Great location and a very nice flat. Close to lots of good eating options. Comfortable beds, very open and airy. Rugs were a bit stained and beaten up but, clean. The furnishings are sparse. Be prepared to stock the bathroom with necessities. Our water pressure and warm water were not working well, despite their efforts to fix them. All and all, very nice option.

The penthouse would have been a great accomodation had it not been in such poor condition. The location is great and the accomodations are spacious and modern with nice viewa, however, it was very dirty. The floors had obviously not been cleaned and the bathroom floor had hair all over it even. The furniture in the living room was stained and we had to lay a sheet over the couch to feel “comfortable” sitting on it. There was trash in the balconies. The bedding looked clean and fresh, but the carpets were very stained. The beds and pillows were not ver comfortable but they were ok. The biggest issue was the lack of maintenence. They were responsive to the phone call I made.

The apartment walls and carpet were filthy. The stains on the couch were gross

Ok for a business stay, but not for a family. The apartment is nice enough, modern and bright with a brand new kitchen etc. However, it all was a little stark and cold. Plus, the sofa bed is rather uncomfortable and very confusing to set up. Its ok, but not great.

Staff is great, room has potential but I don’t think there is enough flat rental interest in the area so some of the things go unused for some time and can require maintenance that may interrupt your stay. Rate was amazing for us and all the self serve features for a week long stay (full kitchen and washer). Shower water pressure was low for our room.

Could not complain about the entire experience, was brilliant!

The hotel was just amazing. The staff itself was very understanding to any trouble we had getting to the hotel as well as gaining internet access. There are many grocery stores and shopping blocks within a ten minute walk. It lies near museums and gardens located just west of the palace. The rooms had a modernized look and view to it and everything was extremely accessible. For a complex in the United Kingdom, it is worth the stay!

The apartmemt was really nice. However the dishwasher was not working and left a funny smell and there was was no cleaning products for us to clean up so had to go to the sainsburys local to get washing up liquid, sponges and sprays. There wasn't a dustpan, broom or mop. I think if your gonna hire out an apartment at least have these utensils me and my friends stayed for two nights so we don't have a daily housecleaning service and where not gonna sit and let dirty washing pile up thats just nasty. i would also say get some lamps in the rooms for apartment no 10 because at night time we wanted something dimmer in the rooms and maybe a new shower head as the one we supplied had little pressure aside from that we enjoyed our stay.

Our overall stay was nice, but had a few drawbacks. As we were planning an international trip, I wanted to be organized, yet could not reach the apartment rental service (flexiflats) at all. Neither could Travelocity! But without the ability to cancel our reservation, we were stuck, possibly without a place to stay! I finally tried at various hours of the day, and reached aomeone on my seventh or eighth attempt trying via a Travelocity rep. I obtained an email address and used it to my advantage. Aside from never seeing someone at the facility (not even for check-in), and only speaking to one gentleman via text twice, things went as smoothly as can be expected. There was half a roll of toilet paper (take your own) and only one trashbag. The WiFi was worse than spotty, but we were too tired to care. Location was fantastic, though it wasn't until we has two days left of our trip before we found more than one pub and a convenience store that saved my life. I've attached photos of the flat #4, 2F should it matter. Based on lack of communication alone, I would not recommend someone stay here. Happy and safe travels!!

The apartment is clean, location is good easy access to olympia station and bus stop but the customer service is poor. The first night I was assigned at room where front door lock is not lockable. After multiple tines call and email, they come and send technician who finally confirmed that door lock is not working and they replaced the lock. Other problem is no or very poor internet and TV signal. The internet wifi sometime works or have internet connection and most of the time no connection. This is due to limited connection used by multiple aparments. TV signal poor due to instable antenna. Extra effort needed to always adjust the antenna in order to get TV signal working. I urges the customer agent need to answer and reply to guest complain, as in my case most of my call to them are answered by voice message who asked me to write email but then email almost never been reply except 1 time by bruce who offer me to solve the problem by moving me the another apartment unit. I hope this sincere comment can be a motivation to the management of kensington flat to be more responsive and attentive to guest complaint.

Avoid. No one picked up the phone to arrange check in. After 1.5 hrs of calling I had to book alternative hotel.

We were told we would be met about 4.00, but while we were there, no one else was. Luckily someone let us in out of the heat. Eventually reached office by phone and got outside pad number and also number of flat. First impressions - very nice. We enjoyed the little balcony whenever we were there in the evenings. But later examination showed clearly lack of attention to detail. Kitchen: no tea towel, no colander; Blind pull broken, had to climb on chair to open and shut. Bathroom: no toilet paper, though did have soap and shampoo. Bedroom: bedside shelf loose, stuff slid off; blind really wrong design as if window open blind flapped and interfered with breeze. (And we were there during heat wave) Sofa bed: duvet, no bottom sheet. Most worrisome was that we could not lock the front door, and there was no explanation on how to do it - a most bizarre design, certainly not universal. Location fine, nice residential area, once we found our way to West Kensington Tube. P.S. When I got home, I found phone calls from you on my house phone??!

When we arrived, we learned that we could not do an earlier check-in since the previous guests had not left, therefore ended up waiting for almost 2 hrs with all our luggage outside. The most interesting aspect was that there was no one at the apartment, all communication we had was over the phone. The apartment was an updated unit, but had NO AIR CONDITIONING and if you end up going at the time we did, this became a big problem since it was really hot. We requested the apartment company (again over the phone communication) to at least arrange for a fan and even though they promised, in our eight days at the unit, we never got the fan. The other issue was with the overall cleanliness of the unit, seemed like the cleaning crew hired by them just does quick cleaning as there was quite a bit of stuff which should have been cleaned but was not. On the positive note, the apartment is in a good location, generally has all the amenities that you would need while traveling.

Comfortable flat within easy reach of Olympia. Perfect for attending conference

Location you can't fault this if you are working at Olympia - its moments away and the apartments are comfortable and reasonably spacious. But - The front door doesnt lock - even when locked you can just open it. The doors to apartments (1+2 - I dont know about the others) need a "knack" to lock and unlock. Easy enough if you lived there, a bit trying if you are there for a night or two. The apartments claim a £250 pre-authorisation from each guest. Thats a bit steep. Its the first UK check-in where I have been required to have passport or Driving Licence. The wifi is shocking - regularly doesnt work, then does, then drops out again. Better service at McDonalds!

Lovely local and very comfortable this apartment is worth a stay if youre looking for your own space to come back to - its contemporary finish gives it the edge over other stays. Having two toddlers, we tended to UBER to most places and attractions which was much cheaper than we thought and each ride would arrive in less 3 minutes!!

We exhibited in pure London exhibition and the location was perfect for us !! ! It's was warm comfortable and just right !! It needs a frying pan though and just cleaning the sofa