SureStay Hotel by Best Western Wenatchee

Explore SureStay Hotel by Best Western Wenatchee
8.2
Very Good
From 836 reviews
Cleanliness

8.6

Room Comfort

8.4

Service and Facilites

8.6

Traveler Reviews SureStay Hotel by Best Western Wenatchee

Number of reviews per page
20
40
Top reviews
Gilbert
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

It was very nice place to stay.
Cathleen
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Like the pool and easy parking
Kerry
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Felt so dated and old. The bed linens were truly awful. I'm glad I didn't have a black light.
Dixie
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The hotel was excellent and advertised as pet friendly . However, we had to walk our dog 100 yards over hot pavement to get to a narrow, rocky strip of ground.
Debabrata
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Enjoyed our stay here. Very comfortable and spacious rooms. Bathroom setup was delightfully spacious too. Appreciated the daily housekeeping. Lots and lots of parking all around the property. Only constructive feedback would be to provide some more food options in general for breakfast, especially eggs on weekdays. :) Would definitely stay here again if we stop in Wenatchee in the future.
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Vernon
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

This property was average at best. It was relatively quiet, clean, convenient, and the staff was attentive. It was, however, dated. The furniture and carpet was worn and the beds were not very comfortable. The amenities were almost nonexistent. We got a tiny shampoo and conditioner. The towels, especially the pool towers, were small and worn. The pool was nice and so was the breakfast, which was a cut above most hotels of this caliber. The hotel was okay for the price, but we would probably stay elsewhere if we were to come back to Wenatchee.
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Peggy Ann
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Not a fault of owners or staff but it was noisy. The front desk was helpful and friendly. All in all we had a good stay.
Maria
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Staff were really nice the room was clean
Marlo
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The location was great and at first, the hotel overall seemed good as well. However - we were disappointed in the breakfast as there was no protein provided. The rooms and common areas were not cleaned well and we were very disappointed that the pool was not cleaned regularly either. By our 4 day of our stay, we didn't even want to go in the pool. :-(
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Tim
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great people working here!
Tammy
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

We return every year for our annual family vacation - will continue to do so
Craig
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

could have used an elevator to get us to the second floor.
Bob
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Staff was very nice and helpful. Overall, the facility was very clean and ready to go, including my room. Breakfast was good but could have used some eggs and bacon or sausage. I have used this hotel multiple times and have always left happy with my stay.
Eric
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Great stay in an area that doesn't have a lot of traffic to keep you up at night. My chrome notebook wouldn't get wifi, but it's a cheapo. Kindle got hooked up fine.
Francisco
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Ok for the price.
Erika
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

There was a quiet place and very clean hotel.
Margaret
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The hotel was convenient for our purposes, but there was no pet relief area.
Dana
icon-Leisure
Leisure
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Jay checked us in. He was kind and efficient. Room was cool. Big bathroom and counter top space though small sink. The hot tub hours could be later and earlier AM for adults. Way too many chemicals in pool and hot tub. NO water fill station anytime not even for breakfast. Small, tight breakfast area.
Hunter
icon-Leisure
Leisure
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Nice affordable option.
Lyka
4.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

My husband, 4 kids, and dog booked 2 rooms for 2 nights and requested 2 rooms next to each other. Upon checking in with our strollers and luggages they put us on the second floor - when the place has no elevator. Our entire stay we had to carry our small kids in strollers and everything up and down the stairs. The first night when getting ready for bed at 9:30pm - the sun wasn’t even set - the man downstairs was banging on the walls and even came upstairs banging on our door. He was initially aggressive but then apologetic when he saw we had small children. The next night at 9:20, while getting ready for bed, the front desk calls because the man downstairs was complaining again. The noise ordinance is at 10PM yet we are getting calls for simply walking around our room trying to get our kids ready for bed - when YOU GUYS PUT ON THE SECOND FLOOR. One of my children is autistic, so yes sometimes he can be loud and normally can empathize, however I did not appreciate the shame well before the noise ordinance would have been in affect - especially since we didn’t make a big deal about putting us on a second floor watching us struggle up and down the stairs. We paid the same money as anyone did not sure why we got bad guest service .
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