No fridge in our room, always had to ask for things like toilet paper and towels…house keeping asked if they could clean the room i stated we are leaving in a few mins, then they can come in, he said I'm cleaning now or not at all… the desk staff viola however was absolutely amazing… she gave us so much information and was so friendly

Petfect location. Lady on reception made our stay amazing. Super friendly and amazing. We spent no time other than, shower, quick nap n bag drop to our room so was enough for us

Staff was excellent great customer service.. Very close to all the popular attractions.. Very happy with my experience would book again..

Good value for the price in Rome.

Very dirty room and no food facility at hotel.

We really enjoyed the hospitality and environment that this hotel offered!

This was my first visit to Italy & I stayed in Rome. Hotel Lella is PERFECTLY located in the city center 15 mins walking to the Trevi Fountain & other monuments. The streets are lined with restaurants too. It is a 0.5 mile walk from the Roma termini station which also makes it extremely convenient. But the best part about my stay was Will, who works at the front desk. He was my first impression to the city & how I fell in love with Rome through his guide & expertise & friendliness!!!! Not only did I make a lifelong friend but I highly recommend this hotel to stay at whether you are on a budget or not!!!!!!

When you’re close to Roma Termini you’re close to everything in Rome. Hotel Lella is. Clean comfortable rooms in a safe neighborhood . The staff especially Will is very helpful

Area and staff were good but the property amenities aren’t.

Enjoyed my stay very much. Very private. The receptionist who received me was amazing and friendly. The following receptionist was really unfriendly and me feel uncomfortable. But in general I loved my stay.

Based on the price we pay it was good for us, clean and comfortable. Both receptionist guys are kind and help us to find some hidden attractions and restaurants in the city.

Great staff and wonderful air conditioning that saved us from the heat wave!

No

It was the right price for the area

It was close to the metro station and bus stop.

Good place in terms of price-quality for those looking for a cheap and central accommodation: the room is very basic (old, cheap bed sheets & mattress) but it does the job and cleaning is decent. WiFi was ok and towels were included, contrary to the room description.

Staff are extremely kind and helpful. Great location as well

Area is very nice and plenty of stores nearby.

Wifi was great all the time for me, always had hot water, front desk always friendly, helpful, accommodating-- others said they had trouble but I didn't see a problem. I found the location was great to get around from. It is a lower budget b&b to me, and it fit that description and value.

Old rooms.