The room I got (with sea view, as requested) probably had been unoccupied for a while. When I entered the room, I found out straight away that there was only one bath towel in the bathroom. There was no mat, no toilet paper, and no other towel. I requested all of this from Housekeeping and they sent somebody over to bring what I asked for. The ice box was also not functioning. So they sent somebody over the next day to replace it. Furthermore, it looked like somebody had used the electric kettle to brew tea (I found four used tea bags in the electric kettle in the next morning). Again, I asked for a replacement kettle, but it took two replacements to get it right. The liquid soap bottles were mostly empty, and it doesn't seem like they checked for these when they come to clean the room daily. I stayed for five nights, and it seemed not a single time did they ever check to see if the soap bottles need re-filling. Breakfast was good, but you need to come early. If you come late (after 09:00am) most of the good food will be gone. Overall, this hotel seems to be hyped up. If I ever come to Miri again, I will try another hotel, I think.

Spacious room and friendly staff. Beautiful scenery from swimming pool.

My sea view room wasn’t ready yet. The staff kindly offered me an upgraded room with a city view on a higher floor, and I accepted. The room was incredibly spacious, but unfortunately, it felt a bit neglected. Perhaps it was a backup room? I noticed hair on the floor and even a false eyelash stuck to the mirror. When I pulled back the curtains, dust particles floated in the air, and the windows were dirty, dusty, and even starting to show signs of mold. There were also hair remnants in the bathtub drain. For a hotel of this caliber, I believe more attention should be given to room cleanliness. However, what really impressed me was the excellent customer service. The front desk staff were polite, informative, and offered helpful solutions when my original room wasn’t ready. When I requested extra soap from housekeeping (it might have been missed during the previous refill), they went the extra mile by providing additional water and extra condiments like tea and coffee. The hotel facilities were outstanding—an amazing pool with both city and ocean views, friendly staff, a fully equipped gym, jacuzzi, sauna, steam room, and clean bathing areas—everything was perfect. And the food? Absolutely fantastic! There was a wide variety of dishes, all delicious. You can check @shbrzt for another pictures and I recommend going early in the morning with an empty stomach to fully enjoy it. I will definitely return! Hopefully, they’ll improve the room cleanliness by then.

Staff was helpful & friendly.

Everything is nice and comfortble.

1. Greatest view ever from room 2015. Will come again anytime soon. Except that the window needs to be washed frequently to get the best view, but for me it is exceptional for the best view of the city, the river, and the sea. 2. The meal is good except the cucumber is quite dry. The rest is okay. 9.5/10 rating.

Check in and out process is very smooth. The room is clean and the most important is comfortable. Love the view at the swimming pool.

The hotel was up to standard. View from the room was great and the swimming pool had warm water. However they charge for the airport shuttle and it came 2 hours late after multiple calls.

Great place, nice room & breakfast & room serivce the food was awesome!

The hotel has a really fantastic view of the beach, river and city - a rare 3 in 1 scenery. The room we stayed was clean and nicely decorated. The location is also very convenient. It is right in the middle of Miri city. Walking distance from Permaisuri Imperial City Mall, Boulevard Hypermarket and Miri Time Square. There are many food stalls, restaurants and cafe surrounding the area. Services were excellent. Staff are friendly. We had a miscommunication for our chef table dinner at 24th floor but it was promptly coordinated by the Relation Manager (didn't get her name) and the dinner was re-arranged on the next day. Many thanks to the friendly and hardworking staff there namely Azreen (F&B Manager), Catherine (Pullman Club), Alex (Duty Manager), Mahathir (Restaurant Manger) and many other friendly staff we met there. We had an enjoyable stay at Pullman Miri Waterfront. Will definitely stay there again if we visit Miri next time.

Spacious rooms, friendly staff and comfortable accommodation.

I had pleasant stay in pullman, the room was spacious and its worth it with what I paid.

Always be our family choice of stay everytime travelling to Miri. But during the last stay: 1. Public Restroom for ladies was awful. 2 . Restaurant too crowded, run out of cup and other eating utensils

I had a pleasant stay and will come go back again. one of the good hotel in miri.

Great location, friendly and nice staff, comfortable room.

Nice hotel. Recommended for stay here.

Nice and comfortable place to stay, have good food and love the view.

when I check in around 1.30 pm, the room for king size bed is not ready yet, only have 2 single bed.then there ask for coming back around 3.30pm. so my kid have to sleep inside the car.

A great staycation hotel. Level 24 has the most amazing sunset view ever.

We are regular customer, they upgraded us to exclusive room for free. Room with super beautiful sea view. Thanks.