Excellent hotel from a room and dining standpoint. We loved the buffet breakfast and dinners. The room was extremely spacious…stayed in a western room with 2 beds and 3 tatami mats. The onset was lovely as well. Only downside was the distance from main attractions was a 30 min bus ride.

Onsen was awesome! Hotel provided bathrobes and slippers (along with instructions), which could also be worn to breakfast the next day. Free cookies in the lobby

Check in was easy and friendly but at checkout I was asked to pay extra because I didn’t have all the room keys with me

The onsen was really nice and the size of the room was great. There is limited free parking on site so make sure to check in as soon as possible. It was a perfect place to stay

Excellent service, very helpful front desk. Rooms are dated, but comfortable. Good location for Lake Ashi boat trip and also the Hakone Ropeway.

We stayed here for 4 nights, we were put in a smoking room with 4 beds, my daughter has a respiratory problem, but was told that is all they have as an option.The hotel is in bad need of refurbishment, the foyer and restaurant area which fronts the street has been refurbished, but all the room levels and the rear accomodation building looks like it hasn’t been touched since the 1960s,the floor we stayed on smelled like second hand smoke and

Public space like Libby and restaurant are newly renovated, but room is rather dated. Some light control don’t work anymore.

The front desk staff (Ms. Ayu) is amazing. She checked us in very quick, helped to provide dining options, gave information on how to take local transportation to Kawaguchiko and even came to our room to provide utensils for my family to enjoy our dinner in iur room. The onsen was very nice and breakfast was really really good.

The buffet breakfast had pretty good selection of Japanese and American breakfast.

We were celebrating my mothers birthday but the hotel was disappointing in terms of service in comparison to what other hotels would do

Great buffet options and friendly service

What didn’t I like? It was fantastic!

The onsens were a highlight, beautiful and spacious with indoor and outdoor baths. We were a family of 4 (kids 5&7) and stayed in the traditional family suite with two large single beds and a separate tatami room. There is a new section with lounge/reception and restaurant and the old building has the onsens. It is not difficult getting between them via car park or indoor corridor. Staff was good/Enhlish speaking mostly and very friendly and helpful. We had breakfast and dinner included was was really nice to be able to relax and eat at the hotel. Lots of options at the buffet for our picky(ish) young kids. We enjoyed the food, the onsens and the stay! The room was a bit dated as other reviewers have noted but it added to the Japanese charm, it was fine! Pillows could be improved. Overall, very good for reasonable price and would stay again or recommend.

This location was beautiful. We had a room facing the mountain with a large window and patio. Staff were very nice and English was not a problem. Tattoos need to be covered for the hot spring. There are no sidewalks directly to the hotel but there are many food options within walking distance. Parking was available. There is 1 laundry machine so if you need it you will likely need to wait.

Rooms are clean but outdated...

Very nice hotel with a wonderful staff .Hot springs and breakfast were amazing

The place is a bit worn out but we appreciate the allergen information displayed on each of their dishes in the breakfast buffet, which is a rare find in Japan. The food is also delicious. I would love to visit there for another meal.

I love the new facility. Everything is very new and nice. Food are great. I definitely be back and highly recommended.

Very friendly guest service.

Enjoyed the property. Staffs were helpful and foods was great!.