Facilities were adequate but staff were friendly and helpful and was handily located - easy walking distance - for local amenities

Im gutted i only dtayed one night. Loved my room. Only negative was my room was on the top gloor and i have a disability. My own fault as I didnt mention when booking. Breakfast was simply amazing, traditional full English served perfectly.

Really friendly. Great location. Great breakfast

Clean tidy functional.. great breakfast not plush

I went without high expectations but was pleasantly surprised. Room was comfortable and clean, facilities good and the breakfast was excellent.

Well situated hotel near the centre of Tunbridge Wells. Easy check-in, comfortable room.Small car park, which fills up early but once you realize it, parking is available on the main road nearby. The full English breakfast was excellent, staff were very friendly. Plenty of pubs and restaurants within 5 minutes walk for something to eat or drink in the evening.

Lovely room!

Breakfast really good

First class staff throughout. Especially helpful with specific difficulties Best breakfast service in a long time and we take plenty of weekend holidays

Very charming hotel, comfortable room and very spacious bathroom with walk-in shower. Great breakfast and the staff were amazing!!

Very good, would stay again.

I stayed two night's at the Russell Hotel. Absolutely no complaints, staff were approachable, friendly and helpful. Clean and comfortable accommodation. The building itself is old and quaint, within easy walking distance from the town centre. My room was at the very top of the building, my stay was during a heatwave, the hotel doesn't have aircon so the room was very hot, so sleep was difficult. I asked for a fan, but it had already been given to another guest. So perhaps the owners could consider buying a couple more fans?

Middle of summer so hot, we had the windows open. The hotel is near main road so noisy. If it's hot, I recommend you ask for rear facing room.

GOOD SERVICES

The room was clean and functional. Generally the whole building needs updating looks a bit tired.

Staff helpful. Room in attic, so no windows that could open and blinds not great. No lift. Lot of noise from next room's bathroom fan. Furniture tired. Reasonably clean. Breakfast good. Chosen for parking which I obtained, but is very limited. Handy location for the centre of town.

We had a comfort room in the building next door. Lovely and spacious! Comfortable bed, huge bathroom with a four piece suite, small kitchenette with fridge & microwave and a seating area.

Excellent

Great staff. Attentive service. But needs a refurbishment though.

Unbeknownst to us, we were upgraded to a very specious, well kept room that we felt very comfortable in. The breakfast included was also a surprise and very good. We appreciated the sincerity of those who were so helpful to us during our stay.