8.2
Very Good
From 175 reviews
Cleanliness

8.2

Room Comfort

8.0

Service and Facilites

8.4

Traveler Reviews The Cross Keys

Number of reviews per page
20
40
Top reviews
Paul
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Silly toilet seat not great!!! Pub closing at 10.00 not great No breakfast not great
Mark
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautiful area and beautiful pub. Wonderful food and lovely deserts. Friendly staff and lovely customers, talkative and easy to talk to. Amazing place to be..
Verified traveler
4.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

No service practically. Dirty and tiered room.
Gunther
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Room was clean and comfortable . Food was good with large portions. Only downside had to rush to get there for check-in by 2.30 pm or then hang around till they opened at 5 pm for next check-in time. They close between 2.30 and 5 so wasn’t even able to get a drink. Otherwise the overall experience was good
Suwayne
icon-Leisure
Leisure
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

I really didnt appreciate how check in was at 5:30pm.That is a ridiculous hour.The check in personnel wasnt friendly or professional nor did he explain the check in process properly so I waited an extra half hour before being checked in.There is a pub below the rooms,food wasn't great.Check out was seemless.
John
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

This was a one night stay and we were very pleased to be staying in a lovely period room. The décor was tastefully appropriated and clean. The whole service experience was of a high standard. We would definitely stay again.
joan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Lovely charming place. Very quiet. Comfy beds. Great Food, Staff are great as well. Would recommend this place.
Nicholas
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Clean room, comfortable beds. Pub premises so some noise until late. Bedside light not working (no bulb), main lights not great. Bathroom light over sink not working. Plug in sink not functional
Matthew
8.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Staff were friendly, easy to check-in and check out
James
6.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Right, now everything was excellent apart from one very important thing. There was no hot water at night after travelling up and after being out all day the next day obviously you'd want to shower. But no! Had to wait till the following morning. I did get refunded for one night but really should have been refunded for both.
Susan
icon-Business
Business
8.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

We had to give up with the shower. We had been working in Bath and we were both in need of a shower. The water wouldn't heat up. My daughter returned to the bar where we had checked in and a young lady behind the bar said that she would try to reboot it. 10 minutes later still only luke warm. Same 20 minutes after that and we were so tired by then that we had a wash and went to bed.
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Lee
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Nice little pub room. Very nice staff
Wingrove
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

We found the lighting poor due to light bulbs glow orange making the room dark. Mattress uncomfortable and dated. Coffee making machine, cups too large for the stand making it unsafe to use. Pub food excellent five star, staff spot on. Would I stay here again yes if they updated their accommodation.
Verified traveler
8.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Very cute double room with en-suite in a very charming pub. Bed was comfortable, selection of teas available in the room and access to iron and ironing board. Perfect place for our two night stay whilst attending a wedding nearby.
Paula
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Lovely place to stay - comfortable, clean rooms and everything we needed. The little booklet in the room with places to get breakfast, local walks and local taxi numbers was also a nice touch. A reallly pleasant place.
Khurram
icon-Business
Business
10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

Great Customer service & very friendly staff
John
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Nice, friendly staff,
Terence
icon-Business
Business
10.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Utterly fantastic location & venue. Friendly staff, and good food. The room was very well kept.
Jamie
10.0
/10
Reviewed 54 week(s) ago

Hotels.com verified review

Perfect stay
Khurram
icon-Business
Business
10.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

Great Service & very Helpful Staff, Clean & comfortable bed, clean bathroom
Number of reviews per page
20
40